Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Role OverviewThe Planning & Documentation Specialist is responsible for developing, maintaining, and improving comprehensive documentation and planning processes. This role supports project teams by creating clear documentation, establishing effective planning procedures, and ensuring information accuracy and accessibility.



Key ResponsibilitiesCreate and maintain detailed project plans, schedules, and documentation

Develop standard operating procedures (SOPs) and process documentation

Collaborate with cross-functional teams to gather requirements and information

Prepare technical and non-technical documentation including user manuals, guides, and training materials

Maintain document control systems and ensure proper versioning

Review and edit documents for clarity, consistency, and completeness

Support project planning activities including timeline development and resource allocation

Track project progress against plans and prepare status reports

Identify opportunities to improve documentation processes and planning methodologies

Ensure all documentation meets company standards and regulatory requirements



Required QualificationsBachelor's degree in business, communications, technical writing, or related field

3+ years of experience in documentation, technical writing, or planning roles

Excellent written and verbal communication skills

Strong attention to detail and organizational abilities

Proficiency with documentation and planning tools (e.g., Microsoft Office Suite, project management software)

Ability to translate complex information into clear, user-friendly documentation

Experience with document management systems

Strong analytical and problem-solving skills



Preferred QualificationsExperience with MSP

Knowledge of project management methodologies

Experience in relevant industry sector

Familiarity with collaboration platforms (SharePoint, Confluence, etc.)

Understanding of information architecture principles

Experience with knowledge management systems



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.