Job Description

Job Category: Human Resources
Degree Level: Master's Degree or equivalent
:
?The Specialist, Employee Relations, working under general direction, is responsible for the resolution of employee relations issues, such as conflicts, disputes, and disciplinary matters, with fairness and consistency in a timely manner. This role conducts daily operations including investigations, mediations, and administration of company policies and procedures related to employee relations, performance management, and workplace conduct. Additionally, the role stays updated on trends and industry practices within the employee relations domain, collaborating with teams to implement training programs, and ensuring compliance with policies. The role maintains accurate and confidential employee records and data related to employee relations matters.
Responsibilities: ₹ * Coordinates with multiple stakeholders for the resolution of employee union and work council relations issues, such as conflicts, disputes, and disciplinary matters, with fairness and consistency in a timely manner in compliance with employment laws, regulations, and company policies. The role also assists managers with preparations for collective bargaining agreements and associated negotiations.

• Serves as the primary point of contact for articulating appropriate responses to cases, investigations, departures, mediations between employees, hearings, litigations, and related issues as per established standards, practices, procedures, processes, and timelines. Handles employee queries on the Ethics and compliance hotline.
• Implements company policies, protocols, and procedures in the domain of performance management systems, including performance evaluations, goal setting, feedback mechanisms, employee relations assessments, and performance improvement plans, in compliance with laws and regulations. Implements feedback mechanisms for employees to share suggestions on lean process improvement initiatives and assists with associated change management initiatives.
• Implements training programs for Managers across departments on employee relations subjects such as conflict resolution, dispute management, complaints, goal setting, performance feedback delivery, etc. to achieve high employee motivation, morale, and a positive work environment.
• Participates in the delivery of employee relations special projects by representing the team as the prime contact, coordinating with senior internal and industry personnel, integrating data and information from multiple sources to identify trends, and evaluating multiple tangible and intangible variables to develop solutions.
• Participates in determining the objectives and deliverables for continuous improvement projects to develop solutions and preventive measures to various operational problems for initiatives and programs across the Employee lifecycle in partnership with People Analytics and other HR teams, and to subsequently track data and metrics to understand the effectiveness of the solutions.
• Coordinates with legal, compliance, and other HR teams for formulating effective responses for all types of discrimination charges and complaints.
• Delivers HR-specific communications related to employee contracts, including employment terms and conditions, workplace conduct, performance management, workforce retrenchment, etc., as per established processes, and updates related processes and procedures if necessary to ensure compliance and consistency with relevant laws and company policies.
• Implements company policies and procedures related to employee relations, workplace conduct, collective bargaining agreements, and employee communication consistently as per established guidelines to enhance employee satisfaction and reduce turnover.
• Demonstrates full knowledge of industry best practices in employee relations subjects such as conflict resolution, dispute management, complaints, goal setting, and performance feedback delivery, along with a strong understanding and application of related concepts and principles. Coaches and guides managers and employees on matters related to employee and labor relations.

Qualifications:
Education:

• Master's Degree (preferred) in Human Resources, Organizational Development, or any other related discipline or commensurate work experience.

Experience:

• Minimum 7 years of work experience with a Master's degree in Employee Relations or a related field.

Work Requirements:
Position Responsibilities:

• Facilitate meeting with Area Manager / Department committee member(s)
• Conduct Shop skip level meetings and facilitate timely actions and communication to employees
• Promote employee interactions with HR, management team and channelize Shop floor pulse
• Lead and support disciplinary action process such as, domestic enquiry and actions to promote positive IR climate at the Shop floor
• Lead employee engagement and diversity initiatives in manufacturing
• Responsible for managing Employee Services functions as per the agreed SLA (i.e.-. Canteen, mailroom- freight/ postage, materials, and supplies, purchased services, uniform administration, managing access cards, vendor management, Creche Operations etc.)
• Responsible for management of vendors for these services including performance monitoring and other statutory & Ford specific requirements
• Develop relations and liaising skills with the regulatory authorities
• Lead, Develop, Design & Execute admin strategies

Critical Success Factors:

• Excellent interpersonal and team skills to work in cross-cultural environment.
• Ability to formulate strategies & handle crisis situations
• Good communicator with persuasion skills and resilience
• Position demands working during all shifts including night shift.
• Should be able to handle & address substantial mass of individuals to resolve grievances.
• Hands on experience on working in an unionized environment and creating mutually respectful relationships with union leaders / representatives, facilitating department / Union rep meetings, problem solving, grievance handling and issue management
• Fundamentals of labor laws and compliances: ESI, PF, Gratuity, Factories Act, Standing Order, ID Act etc.
• Working knowledge on compensation philosophy, process awareness, recruitment of hourly, training, performance management, industry networking and awareness
• Background Skills Desired:

• Vendor Management
• Good communication & people development skills
• Possess good attention to detail and project management skills.

Negotiation, Counselling, and Coaching skills
Project management & Documentation skills
Language (Mandatory): Proficiency in English, Hindi & Gujrati is Preferred

Skills Required