Job Description

Required Skills: Availability Management, Change Controls, Incident Management, Management System Development, Problem Management, Quality Assurance (QA), Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Testing
Preferred Skills:
Current Employees apply
Current Contingent Workers apply
Secondary Language(s) :
Information Technology / TIO & E / Global End User Services
M365 Exchange Online / Exchange Server - Specialist
The Opportunity:

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.
Role Overview
Are you an experienced engineer eager to join a dynamic email services team? In this pivotal role, you will maintain and enhance the infrastructure and delivery of our email platform, ultimately improving the overall experience of our services. You will work with Microsoft Infrastructure products like Azure, Office 365, ATP, Microsoft Intune, Exchange Server, Active Directory, and third-party email gateway solutions. Your user centric mindset and ability to collaborate effectively with international teams will be crucial.
Job Responsibilities

• Provide core administration and escalation support for messaging services, focusing on Cisco IronPort and Microsoft EOP/ATP in a globally distributed O365 cloud environment.
• Collaborate with engineers and operations staff to test, implement, and transition new services or upgrades to existing core email security services, focusing on Cisco IronPort, Exchange, and the O365 space.
• Troubleshoot and administer MS Exchange servers (2016 and above), including resolving mail flow issues in hybrid environments.
• Manage incidents and problems, ensuring ongoing operational excellence of environments, infrastructure consolidation/expansion, and release/patch management, including developing and executing production support procedures such as business continuity and disaster recovery.
• Proactively anticipate service issues before they occur and make recommendations for resolution.
• Participate in projects as a subject matter expert as a representative as needed.
• Develop and execute production support procedures, including business continuity and disaster recovery plans.
• Manage Exchange Online mailboxes, including configuration of settings, mailbox quotas, inbox rules, and PowerShell usage.
• Participate in projects related to knowledge base creation to help reduce service desk incidents
• Provide support for Exchange Online email environments and email security/hygiene-related issues.
• Support Outlook Client and OWA, group management products, and user account management and troubleshooting.
• Provide support for Microsoft Intune and Outlook@Mobile.

What will you do in this role
Education level:
o BSc Degree/Master or equivalent with relevant experience in Computer Science or other related disciplines.
Experience and Technical Skills:
o 3+ years of practical experience with configuration/deployment/support of Microsoft Office 365 and Exchange 2010 / 2013
o Ability to author high-quality technical documents.
o Experience with Exchange Online/On-Premises Exchange 2016 or later.
o Experience with Email archiving & Email Reporting service.
o Knowledge of MS Exchange Transport Rule (ETR), MS Defender-Email & Collaboration, Cisco Email Security (IronPort) or any other email security gateway products.
o Proficiency in PowerShell Script.
o Experience with Mailbox Management.
o Experience with Distribution & Office365 group management.
o Experience with Outlook Apps integration.
o Application integration and deployment with Email Services.
o Basic understanding of DNS, Network firewall & Load balancer.
o Experience with Internet gateways and message filtering/ system hygiene
o Experience with providing support for Exchange Online email environments
o Experience with providing support for email security/hygiene-related issues
o Understanding and experience with complex globally distributed email environments
o Understanding and experience with internet email protocols and email routing concepts
o Communicate effectively and present information clearly.
o Skill in applying approaches, tools, and techniques for working with individuals and groups in a constructive and collaborative manner, including the ability to build and maintain critical networks and collaborative relationships.
o Ability to express oneself to provide information to others effectively and in a succinct manner including mid-to-high level divisional management, subject matter experts, vendors, and stakeholders across the enterprise.
o Accuracy, attention to detail, and the ability to follow through.
o Good organizational skills and the ability to follow-through on projects with minimal supervision.
Who we are

• We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

• Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us--and start making your impact today.

#HYDIT2025
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements: Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date: 12/19/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Skills Required