Job Description

Company Name: VARITE India Private Limited
About The Client:
An American technology company that develops sells, repairs, and supports computers and related products and services. Products include personal computers (PCs), servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, and electronics. It is now expanding from offering computers only to delivering a range of technology for enterprise customers, like data storage, information security, virtualization, analytics, and cloud computing. Currently ranked 31st on the Fortune 500 list.
Essential Job Functions:

• Focuses on service management discipline to minimize business impact
• Performs tasks related to telecommunication operations, installation, and maintenance for local, off-site, and remote locations
• Designs, configures, deploys, tests, maintains, monitors, and troubleshoots voice and video telecommunications components
• Ensures a secure, high-performance voice/video network
• Documents and maintains global and ITIL standards, processes, specifications, records, and form layouts
• Analyzes and translates business requirements and user needs into engineering, design, and technical specifications
• Develops and maintains relationships with vendors and internal/external customers
• Prepares cost estimates for current and proposed telecommunications initiatives
• Advises on administrative policies, procedures, technical issues, priorities, and methods related to telecommunications
• May take responsibility for network convergence workstreams

Telecommunications Responsibilities

• Designs, plans, and leads the implementation of telecommunication systems
• Provides technical assistance in identifying, evaluating, and developing voice, data, and video systems
• Reviews work in progress and recommends corrective actions to keep projects on schedule
• Writes and maintains operating manuals and prepares activity and progress reports
• Ensures installed systems are operating effectively
• Provides guidance to technicians and analysts responsible for system installation and maintenance
• Assists in training, orienting, assigning, and reviewing the work of junior team members
• Prioritizes projects based on business needs
• Recommends solutions using analysis of telecommunication diagnostics, usage, and programming data
• Manages short-term projects to successful completion
• May manage network convergence projects

Qualifications:

• 2-3 years of experience in operational support or similar roles.
• Proficiency in MS Office applications.
• Ability to validate systems and applications using defined checklists.
• Strong analytical skills with experience handling large datasets to create reports and dashboards.
• Excellent communication skills for effective interaction with internal and external stakeholders.
• Flexibility to work in shifts.
• Previous experience in CRM including experience not limited to hands-on with SAP and Salesforce for case handling and workflow updates. Skilled in maintaining accurate records and completing end to end processes.
• Strong experience in transaction processing and data management while handling high volume tasks like validation, documentation, and reconciliation.
• Specialized in non-voice operational support, including email processing, CRM updates, documentation handling, and workflow monitoring. (only internal calls)
• Experience in transitioning new activities, including process mapping, SOP creation, knowledge transfer, and stabilization of migrated tasks.
• Well versed in BPO operational frameworks, including SLA/KPI management, productivity tracking, quality checks, and escalation handling i.e. efficiently in fast-paced BPO environments.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status

Skills Required