Job Description

Specialist, Customer Analytics (Data/Business Analyst) - Pune, India
Want to work on the front lines with a global FinTech company that is poised to revolutionize the industry. Come join our growing team and help shape our company's digital capabilities and revolutionize the industry as a Specialist, Customer Analytics.
Western Union powers your pursuit.
The Specialist, Customer Analytics has a significant role in using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
Role Responsibilities

• To develop a deep understanding of the key metrics for our business and build common business intelligence platforms for internal data consumption.
• Working closely with various teams to perform all analytical support needed to improve effectiveness of customer acquisition, cross-sell, up-sell, and retention initiatives.
• To develop appropriate programming code and/or work with other developers and database administrators to prepare appropriate data tables for analysis.
• Analyse, model and validate data for standard and ad hoc requests.
• Supporting the set-up and execution of valid measurement plans based on Design of Experiment methodologies.

Role Requirements

• 1-3 years of demonstrated experience in a data analytics role.
• Hands on experience with querying databases (SQL) and advanced MS Excel.
• Strong knowledge and professional experience with Adobe Analytics/Amplitude.
• Proficiency in visualization tools like PowerBI.
• Experience in programming using Python is desired.
• Must be a problem solver with demonstrated experience in solving difficult technological challenges, with a can-do attitude.
• Excellent verbal and written communication skills with ability to interact with cross-functional roles.
• Self-starter with ability to multi-task, prioritize, manage workload, and consistently deliver results.

We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company --transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-HR1 #LI-Hybrid
Estimated Job Posting End Date: 07-30-2025
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.