Job Description

Job Category: Information Technology
Degree Level: Bachelor's Degree
:
Roles & Responsibilities

• Demonstrated experience in Oracle HCM Cloud Implementation or support projects as technical resource
• Knowledgeable in writing approval rules and configuring DFFs & EFFs
• Knowledge in Data Loading/Conversions using HCM Data loader (HDL) and Spreadsheet Loaders including workforce structure data, worker data, contracts data, work relationships data, salary info, etc.
• Maintenance and support experience in Oracle HCM cloud integrations and reporting with ability to troubleshoot issues, analyse and take appropriate action to remediate issues.
• Ability to develop ad hoc reports to cater business needs using BI Publisher and OTBI.
• Recommend best practices in leveraging Oracle Cloud HCM technology to meet day to day business needs as well as scaling for volume and growth.
• Assist in solution design, development, testing, configuration etc.
• Carry out static analysis tasks to evaluate design quality.
• Assist with the development of the test plans and test cases.
• Identify stakeholders participating in testing activities.
• Collect and analyse test execution results
• Support in continuous improvement efforts (e.g. RPA) to enhance performance and provide increased functionality. Assist in script maintenance and updates to accommodate changes in requirements and/or implementation.
• Support in the releases of software application versions and features.
• Develop and manage data dictionary, system guides and support in training end users on the usage of HR applications, enhancement features etc

Responsibilities: Key Result Areas

• Issues and Incidents raised in eConnect and the team's Functional Mailbox are addressed or/and escalated in accordance with the company's existing Service Level Agreement (SLA) framework i.e. 1-3 working days for non-complex issues. 3-5 working days for complex issues. Status update to customers is essential if more time is needed.
• Detailed Quality Assurance testing i.e. considering all the different scenarios to test and inclusion of documented expected results for each HR and other stakeholder satisfaction in the guidance and direction provided on HR Systems and related IT processes. Measurable reduction in HR requests is an indicator of successful guidance and education.

Successful involvement in GHRIT planned projects, measured against objectives and milestones.
Qualifications:
Qualifications

• Diploma / bachelor's degree in computer science /information technology and above or related qualifications

Requirements

• Minimum 2 years relevant experience supporting and administering SaaS HR systems (e.g. Oracle HCM Cloud (Fusion), SAP, Workday, etc.)
• Demonstrated methodical and analytical abilities
• Demonstrated experience and understanding of HR business processes and translating related policies and processes into system configuration
• Experience working with end users to provide technical/functional support.
• Experience with Oracle Fusion HCM as a key user/ consultant
• Experience & a good understanding of HR processes
• Experience working in a global environment
• Demonstrated analytical and problem-solving skills.
• Understand HR processes and priorities.
• Ability to deliver technical solutions to business problems, manage multiple priorities, meet deadlines and work with minimal supervision.
• Advanced knowledge of Microsoft Office Products (MS Word, Excel, SharePoint, Teams etc.).
• Teamwork - showing commitment to teamwork and collaboration.
• Respect - extending dignity and respect to all people.
• Integrity - fostering trust and a positive work environment.
• Innovation - bringing creativity to the workplace.

Skills Required