Job Description

Summary

The Specialist, Content & Access Controls role assists the MAP Operations Services Lead by providing business process support to US customers across MAP-related systems. They will be responsible for managing known issues in FUSE, completing ad-hoc business support requests, and maintaining relevant internal documentation

About the Role

Location - Hyderabad #LI Hybrid

About the Role:

The Specialist, Content & Access Controls role assists the MAP Operations Services Lead by providing business process support to US customers across MAP-related systems. They will be responsible for managing known issues in FUSE, completing ad-hoc business support requests, and maintaining relevant internal documentation.

Key Responsibilities:

Monitoring of critical reports and completion of any required corrective actions in a timely manner Managing User Access support requests for select, critical systems for US customers Timely, efficient execution of ad hoc bulk content withdrawal & reassignment for US customers Provide assistance to US customers on scoped business process questions triaged from the US Help Desk Assisting with ad hoc support requests for internal Power BI platforms Managing monthly updates to Master Teams List, and communication of changes to support team for implementation Daily compilation and distribution of Brand Hot Sheets prior to start of US Business Executing end user test scripts for critical optimizations to MAP-related systems, with a focus on user experience across multiple roles Completing quarterly updates to process documentation (internal & external) Supporting the MAP Operations Services Team Lead with any ad hoc requests

Essential Requirements:

Bachelors Degree from an accredited University 2-3 years of work experience in the relevant industry Good knowledge of the US Materials Approval Process and its role in maintaining compliance and auditability Strong problem-solving and analytical skills. Excellent communication and collaboration skills. Pro-active in handling complex situations & problems Strong Project Management skills, including the ability to work under tight deadlines and manage multiple projects simultaneously. Quick-learner with proficiency in marketing automation tools and analytics platforms. Understanding the complexity of integrated working in a matrix and geographically dispersed environment. Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network:

Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards:

Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards



Division
US
Business Unit
Universal Hierarchy Node
Location
India
Site
Hyderabad (Office)
Company / Legal Entity
IN10 (FCRS = IN010) Novartis Healthcare Private Limited
Functional Area
Marketing
Job Type
Full time
Employment Type
Regular
Shift Work
No

Accessibility and accommodation

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.


Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.