Job Description

Summary The Specialist, Content & Access Controls role assists the MAP Operations Services Lead by providing business process support to US customers across MAP-related systems. They will be responsible for managing known issues in FUSE, completing ad-hoc business support requests, and maintaining relevant internal documentation

Key Responsibilities:
Monitoring of critical reports and completion of any required corrective actions in a timely manner
Managing User Access support requests for select, critical systems for US customers
Timely, efficient execution of ad hoc bulk content withdrawal & reassignment for US customers
Provide assistance to US customers on scoped business process questions triaged from the US Help Desk
Assisting with ad hoc support requests for internal Power BI platforms
Managing monthly updates to Master Teams List, and communication of changes to support team for implementation
Daily compilation and distribution of Brand Hot Sheets prior to start of US Business
Executing end user test scripts for critical optimizations to MAP-related systems, with a focus on user experience across multiple roles
Completing quarterly updates to process documentation (internal & external)
Supporting the MAP Operations Services Team Lead with any ad hoc requests
Essential Requirements:
Bachelors Degree from an accredited University
2-3 years of work experience in the relevant industry
Good knowledge of the US Materials Approval Process and its role in maintaining compliance and auditability
Strong problem-solving and analytical skills.
Excellent communication and collaboration skills.
Pro-active in handling complex situations & problems
Strong Project Management skills, including the ability to work under tight deadlines and manage multiple projects simultaneously.
Quick-learner with proficiency in marketing automation tools and analytics platforms.
Understanding the complexity of integrated working in a matrix and geographically dispersed environment.
Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Accessibility and accommodation:
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Skills Desired Advertising Campaigns, Alteryx, Analytical Thinking, Brand Awareness, Business Networking, Curiosity, Digital Marketing, Email Marketing, Marketing Communications, Marketing Plans, Marketing Strategy, Media Campaigns, Process Documentation, Strategic Marketing

Skills Required