Job Description

Business Function:
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
:

• Application technical support experience in payments / collections domain - minimum 5 yrs.
• Hands-on experience with backend servers, Middleware, Database. Familiarity with CICD deployment is preferable.
• Perform end to end technical support of banking applications - flexible to working in shifts
• Handle & manage ITIL process like Change, Incident, Problem management etc.
• Managing new requirement /changes to applications, perform technical analysis of changes/enhancements, perform UAT/SIT, Production deployment etc.
• Identify issues, with help of users, application vendors wherever required for any defect/errors and act as the first point of support of all issues being encountered during UAT and Production.
• Tracking, find out root cause and work on permanent closure of issues.
• Prepare knowledge base articles for incidents.
• Track, plan and support implementation of Infra Upgrades and Security vulnerabilities/patches for Windows, Linux, AIX, Database etc.
• Support applications on SIT/UAT environment. test patches (ensure adequacy, sufficiency and accuracy of the patch) prior to production deployment.
• Monitor ETL, Jobs, Health-checkup runs on daily basis and resolution in event of any failures.
• Manage regular housekeeping activities for applications and ensure high uptime of applications.
• Co-ordinate with application echo partners/vendors & bank's internal units in issue resolution in the production and UAT environment.
• Publish regular MIS updates to all stakeholders as an when required.
• Provide technical support to project team as an when required for various projects.

Requirements:

• Application technical support experience in payments / collections domain - minimum 5 yrs.
• Possess excellent verbal and written communication skills.
• Familiar with MS Project, JIRA and similar tools
• Applicable knowledge of the technologies used by the team
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Knowledge of various well-documented patterns and techniques for project management

Core Competencies:

• Thorough knowledge of retail lending systems
• Demonstrated ability to effectively communicate, trouble shoot, and problem solve with clients throughout the implementation process.
• Strong inter-personal & negotiation skills
• Must be flexible, adaptable and have ability to work in a fast-paced changing environment.
• Self-Motivator and team player
• Excellent documentation skills.

Skills Required