Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
JOB SUMMARY:
The Global Security Cyber Crimes Investigations team supports the American Express brand, global business operations, and client trust from unlawful acts which may have been committed against the enterprise, customers, and colleagues. The Special Agent in Cyber Crimes Investigations is responsible for gathering, analyzing, investigating, and disseminating actionable cybercrime and fraud intelligence for informed decision making globally.
The role also enhances the Company's ability to manage and address cyber risks and threats through in-depth investigations of cyber and computer related offenses committed by employees and third parties targeting Amex products, services, and systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage, coordinate, and conduct cybercrime investigations.

• Collect and compile evidence, document investigative activity and evidence in case management system.

• Assist with forensic examination of plastic cards, paper documents, and equipment (e.g., computers, hard drives, skimming devices).

• Pull data, locate records, and run reports; study data to uncover patterns, trends, and evidence.

• Interview victims, claimants, witnesses, suspects and potential suspects; record statements.

• Prepare witness statements, provide information in response to court orders, and testify in court.

• Work with law enforcement on fraud detection/prevention initiatives.

• Collaborate on fraud investigations with counterparts at other organizations.

• After hours/weekend support, as required.

REQUIRED KNOWLEDGE / SKILLS:

• Must have strong verbal and written communication skills; interpersonal collaborative skills; and the ability to communicate security and risk-related concepts to technical and non-technical audiences.

• Should have working knowledge in one or more of the following areas: cybercrime, fraud, malware, social engineering, international law enforcement.

EXPERIENCE:

• Ideal candidates will have at least 2 years' experience in law enforcement and/or investigative work, with emphasis on cybercrime.

• Possesses the ability to review information to determine its significance, validate its accuracy, and assess its reliability.

EDUCATION / CERTIFICATION:

• Bachelor's degree or equivalent combination of education and experience preferred.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required