You want more out of a career. A place to share your ideas freely -- even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love -- driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together -- lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
###
What you'll be doing...
We're looking for a growth oriented professional to bring passion, creativity, and innovation to the growing Verizon Business Customer Experience Team. In this role you will manage key Communications Projects to drive initiatives and execute against strategic and
operational objectives to improve CX across all business segments (PS, GE, BM) and will focus on designing a world class experience for VBG customers.
We are looking for someone with exceptional written and oral communication skills, creative ideas, critical thinking and problem solving abilities to drive and deliver priority projects. This individual has the ability to influence and collaborate with other stakeholders to meet and deliver results.
The ideal candidate will be able to manage projects in a fast-paced agile environment. This individual will be well versed in Content Management and have an eye for detail. This includes collaborating across many company functions and communicating with peers, outside teams.
Key areas of responsibility Include:
Strong written and oral communications skills (experience in Digital Content management and delivery preferred)
Collaborate with other Marketing Team members on communications and transformation projects to better understand requirements and to ensure our goals are aligned with greater team goals
Own Communications Projects for non-marketing communications end to end. Work with internal clients and stakeholders to develop new communications, manage templates and logic instructions and work with IT to deliver projects into production and meet release deadlines,
Maintain email and SMS and push communications library and corresponding Style guide creating definitions and categories for templates aligned with varying product/marketing/customer needs.
Lead marketing requirements for communication requests in collaboration with creative agencies for email and SMS templates.
Critical thinking and analytical skills: Performing Customer Communications gap analysis to determine what areas of customer pain isn't currently being addressed throughout the business and working on solutions/recommendations to drive Communications improvements
Manage Monthly Business Case and Tableau Dashboard KPI and Financial Reporting
Collaborate with CRM and Product teams to incorporate tech related advancement as proposed by Martech for ongoing management of transactional templates.
Collaborate with internal CX teams and journey mapping strategists, ensuring consistent, well-orchestrated and connected communication experiences for VBG customers.
Work closely with agency and other creative partners in the design, build, and testing for emails, SMS, and other ad-hoc communications ensuring standards and system classifications are met aligned with future platform migration efforts.
Ensure high quality and accuracy of email templates that incorporate responsive design, dynamic content, variable data, and advanced testing and interactive elements, keeping best industry practices in mind.
Use expert knowledge of cutting-edge techniques, trends and best practices to deploy a variety of high-visibility projects --Using latest technology for digital content tools for email SMS and Push Notifications.
Follow governance guidelines for Verizon Business Group stakeholder project request and execution of communications projects by Communications team, ensuring legal and regulatory and branding compliance
You'll need to have:
Bachelor's degree
Four years or more work experience.
Experience in marketing to end customers
Program delivery and execution experience
Experience in executing on customer facing communications including Email, SMS and push notifications
Background in Verizon key Communications/Data Platforms and Applications: AEM, One
Message, eCRM, SSP and UOTM, Tableau, Jira and Workfront
Knowledge of interoperability with Verizon Upstream systems for VBG
Even better if you have one or more of the following:
AEM (Adobe Experience Manager) experience
Adobe experience or Professional Certification
Agency experience
Digital Marketing/Customer experience certification/s
Knowledge of Mobile Email Clients, Desktop Email Clients, Tablet Email Clients, Web technologies, and relational databases
Demonstrated expertise in Adobe Creative Suite (XD, Photoshop, Illustrator). Fluency in the latest versions of Photoshop, Illustrator, InDesign, Figma and other visual design and wire-framing tools
###
Where you'll be working
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.###
Scheduled Weekly Hours
40###
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.