Job Description

Vantive: A New Company Built On Our LegacyBaxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.At Vantive, you will become part of a community of people who are focused, courageous and don\xe2\x80\x99t settle for the mediocre. Each of us are driven to help improve patients\xe2\x80\x99 lives worldwide. Join us as we revolutionize kidney care and other vital organ support.*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.Summary

• Global Product Operations team \xe2\x80\x93 An arm of Global Digital Products that provides application L2, L3, Infra maintenance and deployment support.
• Spec, IT an individual contributor, Subject Matter Expert who can guide and mentor an Application Support team.
• The role will accomplish two purposes, first to coordinate and work across teams to support/ guide internal team to solve user issues, and second will bridge the technical/functional knowledge sharing on new product development.

Responsibilities

• Provide Level 2, Level 3 support for Java based Medical application.
• Troubleshoot and identify root causes with minimal supervision
• Working with cross functional team members to identify, document, investigate and resolve user issues/concerns
• Collaboration with stakeholders including R&D, DevOps, third parties, Scrum & Delivery teams and Investigation teams
• Well versed in ITIL process and maintain Lifecyle while resolution ticket
• Form partnership with team and balance uneven workloads across team to meet SLA, deployments and projects milestones
• Drive productivity with focus on automation and continuous improvement.
• Collaborate across global teams and partner with R&D to meet business goals
• Document processes and monitoring application performance metrics
• Establish root causes for application errors and help address the issues
• Perform memory utilization analysis, thread analysis, transaction analysis

Skills & QualificationsSenior Application Support engineer with medical industry exposure is desired, applicants with job history in other discipline are invited to apply with below requirements are meet.General:

• 6 - 8+ Overall experience.
• Bachelor\xe2\x80\x99s Degree required.
• Must demonstrate the ability to prioritize and organize work.
• Must be a self-motivator and team player.
• Passionate about continuous learning and keeping up with latest technologies.

Tools & Technology:

• Experience in Application Support organization
• Experience in Java based application support
• Well versed in SQL queries

Experience in cloud environment and containerization will add value.Reasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the here and let us know the nature of your request along with your contact information.Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our .

Baxter