Job Description

Job Title:

APAR Specialist

1. Job Summary

We provide prompt, effective first contact telephone support for customers and vendors related to their past due balances in a friendly and courteous, yet urgent manner.

2. Key Responsibilities

Receive incoming calls and emails from customers and answers questions relating to their accounts. These inquiries could be relating to Accounts Receivable or Accounts Payable Ability to research intra-company and inter-company billings and make necessary corrections Provide invoice and statement copies as needed Initiate and respond to Service Now tickets for more detailed customer requests Solicits vendors for tax documentation Receive and research general ledger postings as requested Handle all Tier 1 and Tier 2 inquiries to prevent escalations Additional tasks as determined

3. Job Requirements

Essential Skills:

Excellent communication and relationship building skills Customer service focused Excellent data entry skills Strong conflict resolution skills Ability to manage multiple tasks concurrently Strong organizational and follow up skills Results driven; self-motivated

Nice to Have Skills

.



Strong working knowledge of Peoplesoft Previous debt collection and payment processing experience will be advantageous. Exceptional recordkeeping and interpersonal skills. Understands basic accounting terms and principles

Qualifications:

2+ years' experience in OTC Collections/PTP in a call center environment Ability to focus in a high volume, high pressure, customer oriented environment Proficient in MS Office with an emphasis on excel Web research abilities * Education: graduate or higher