Job Description

Identify issues, deviations, or gaps in processes and document findings accurately. Design and execute test plans (manual or automated) to validate system functionality (for IT roles). Evaluate customer service calls/emails/chats to ensure compliance with quality standards (for BPO). Audit documents, claims, or billing information for accuracy and compliance (for healthcare or medical billing). Provide clear, actionable feedback to team members to improve performance and quality metrics. Collaborate with teams such as operations, development, support, and compliance to resolve quality-related issues. Maintain records, reports, and dashboards to track quality metrics over time. Recommend process improvements or quality control procedures for higher accuracy and efficiency. Stay updated with industry best practices and compliance requirements.

Required Skills and Qualifications

Bachelor's degree in any discipline 1-3 years of experience in a quality analyst, auditing role. Strong attention to detail and excellent analytical skills. Good communication and interpersonal abilities. Industry-specific knowledge (e.g., HIPAA for healthcare, ISO standards for manufacturing, QA methodologies for IT) is a plus.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person