Prepare accurate and timely quotations for spare parts based on customer requirements.
Ensure all quotes are technically and commercially compliant.
Maintain quote records and follow-up schedules.
KPI :
TAT (Turnaround Time) for quote submission
Quote to Order conversion ratio
2. Spares Order Booking
Process customer orders in SAP B1 accurately and efficiently.
Ensure alignment with pricing policies and commercial terms.
Coordinate with stores and dispatch for timely order fulfillment.
KPI :
Order booking accuracy
Order processing time
On-time delivery coordination
3. Client Consultation for Spares & Service
Understand customer requirements for spares and service.
Provide professional consultation to recommend the most suitable and cost-effective solutions.
Proactively suggest preventive maintenance parts.
KPI :
Customer satisfaction (feedback scores)
Number of value-added consultations
4. Customer Communication & Relationship Management
Maintain regular and professional communication with clients for updates, order status, and support.
Follow up on quotes and inquiries to close the sale.
Identify opportunities to grow spares business with existing clients.
KPI :
Customer retention rate
Repeat business ratio
Achievement of monthly spares sales targets
5. Pump Data & Service History Management
Maintain and update the installed base data of pumps.
Record service interventions, spares replaced, and complaints resolution in a systematic way.
Utilize historical data to anticipate future requirements.
KPI :
Accuracy of pump history database
Utilization of service history in spares forecasting
6. Documentation & Reporting
Maintain up-to-date records of quotes, orders, service calls, and feedback.
Prepare monthly MIS reports on spares sales, order status, and service performance.
KPI :
Timeliness and accuracy of reports
MIS presentation and data clarity
7. Coordination with Internal Teams
Liaise with service engineers, logistics, stores, and production teams to ensure smooth after-sales operations.
Coordinate for service schedules, part availability, and customer escalations.
KPI :
Resolution time for internal queries
Inter-departmental coordination score
8. System Proficiency (SAP B1 & MS Office)
Efficient use of SAP B1 for order processing, billing, and service records.
Use Excel and Office tools for documentation, reporting, and analysis.
KPI :
Error rate in SAP entries
Effective use of Excel formulas, dashboards, or tracking sheets
9. Continuous Improvement & Feedback
Identify recurring issues and suggest process improvements.
Gather customer feedback for service quality enhancement.
KPI :
Number of improvements suggested
Implementation success rate
Job Type: Full-time
Pay: ?20,676.59 - ?45,751.26 per month
Benefits:
Food provided
Health insurance
Leave encashment
Life insurance
Paid time off
Provident Fund
Work Location: In person
Speak with the employer
+91 8855075289
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