Job Description

To manage the overall operations of the spare parts department, ensuring efficient inventory management, timely availability of parts, and excellent customer service to both internal (workshop) and external customers, thereby supporting service operations and achieving business profitability.

Key Responsibilities:

1. Inventory & Stock Management

Plan, order, and maintain optimal inventory levels to avoid stock-outs and overstocking. Monitor fast-moving, slow-moving, and non-moving parts regularly. Ensure accurate stock entries and reconciliation through the DMS (Dealer Management System). Implement FIFO (First In, First Out) and maintain inventory hygiene.

2. Procurement & Vendor Coordination

Coordinate with OEMs and suppliers for spare parts procurement and timely replenishment. Follow up on pending orders and backorders. Negotiate with vendors for better pricing and terms when applicable.

3. Sales & Revenue Management

Achieve monthly and annual parts sales targets (retail, wholesale, and internal workshop). Identify opportunities for upselling accessories and consumables. Analyze sales trends and implement promotional strategies.

4. Team Management

Supervise, train, and motivate the parts team to deliver excellent service. Conduct regular performance reviews and ensure adherence to standard operating procedures. Maintain a disciplined, safety-compliant, and customer-friendly work environment.

5. Customer Service

Ensure timely and accurate parts supply to the workshop and retail customers. Handle customer complaints and ensure quick resolution. Maintain a high level of customer satisfaction and retention.

6. Reporting & Documentation

Prepare daily, weekly, and monthly reports on inventory, sales, and purchases. Ensure compliance with company policies and audit requirements. Maintain proper documentation for all parts transactions.

Key Skills & Competencies:

Strong knowledge of automobile spare parts and inventory systems. Excellent coordination and communication skills. Analytical and data-driven decision-making. Proficiency in DMS / ERP systems. Leadership and team management skills.

Qualifications & Experience:

Graduate / Diploma in Automobile or Mechanical Engineering. 5-10 years of experience in spare parts management (preferably in an automobile dealership). Good knowledge of OEM systems and processes.
Job Type: Full-time

Work Location: In person