Job Description

Key Responsibilities of a Commercial Vehicle Spares Executive

Customer Interaction:

Greeting customers, listening to their concerns about their vehicles, and understanding the nature of the service or repair needed.

Skills and Qualifications:

Strong communication and interpersonal skills. Organizational and time management skills. Basic computer skills for record keeping and communication. Experience in the automotive or commercial vehicle industry is often preferred

Diagnosis and Estimation:

Assessing vehicle issues based on customer descriptions and potentially conducting initial diagnostics, then providing cost and time estimates for the required work.

Work Order Management:

Creating detailed work orders that clearly outline the necessary repairs for technicians to perform.

Parts Management:

Ordering necessary parts from suppliers and ensuring their timely delivery to the technicians.

Communication and Coordination:

Maintaining clear communication with both customers and technicians, keeping the customer informed of the progress and any changes to the initial plan.

Quality Assurance:

Ensuring that the work performed meets the required quality standards and addressing any customer complaints or concerns.

Billing and Payment:

Preparing invoices for completed services and collecting payments from customers.

Record Keeping:

Maintaining accurate customer records and service history in the dealership's system.
Job Types: Full-time, Permanent

Pay: ₹15,096.06 - ₹24,714.47 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person