Job Description

Job Summary

We are looking for bilingual candidate who is fluent in Spanish and English to join our fast growing software company. In this unique position you will be responsible for providing the best experience to clients, and to be proactive handling customer queries and scheduling work and orders. There will be no cold selling, but it is expected that the successful candidate will prompt orders and go the extra mile to retain customers and ensure high level customer satisfaction.

Responsibilities and Duties

Responsible for receiving, considering and responding to all customer inquiries/query through call /email /chat Ensuring timely and professional responses to all complaints, requests and queries received Research and compilation of answers for informational requests from customers Proper recording and scrutiny of the complaints received Efficient dealing of complaints to completion and enabling satisfaction of customer

Required Experience, Skills and Qualifications

Fluent to native level in English and Spanish Candidate should possess excellent communication skills both verbal and written Able to communicate effectively with clarity and consistency Experienced in telephone customer services Able to up-sell and go the extra mile to retain customers Solutions focused and have great attention to detail Ability to work effectively in a team environment Should be proactive, soft spoken, detail oriented, tactful, calm, punctual and disciplined Knowledge of MS-Excel and Email Ready to work on US timings
Job Type: Full-time

Pay: ₹360,000.00 - ₹560,000.00 per year

Application Question(s):

What is your current CTC? What is your ECTC?
Experience:

Customer support: 1 year (Preferred)
Work Location: In person