Job Description

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Primary Purpose



As a Sr. SPA Manager will be responsible to oversee the day-to-day operations of the resort's spa, ensuring the delivery of exceptional wellness and spa services that contribute to an outstanding guest experience. The role focuses on managing a high-performing spa team, optimizing spa services, maintaining operational efficiency, and driving revenue growth. The Sr. SPA Manager ensures that all treatments, facilities, and wellness offerings are of the highest standard while promoting the spa's offerings to attract and retain guests, fostering long-term relationships. Additionally, the role includes ensuring the spa operates within budget, adheres to health and safety standards, and continuously innovates to stay competitive in the luxury hospitality market.



Major skills and accountabilities of position



1. Exceptional Upselling, negotiation and relationship building skills.

2. Base promotional and staffing decisions on service revenue per minute and per hour.

3. Current knowledge of therapies, and ensure all treatments comply with current legislation and company standards.



Duties and Responsibilities



1. Lead and manage the daily operations of the SPA, ensuring a high level of service and team performance.

2. Provide continuous training and ensure staff remains up-to-date with the latest spa treatments, wellness trends, and customer service practices.

3. Foster a positive work environment that encourages teamwork, professionalism, and high morale.

4. Ensure all spa services are delivered in a manner that exceeds guest expectations.

5. Personally interact with guests to ensure their satisfaction with treatments and services, addressing any concerns or complaints promptly and professionally.

6. Monitor guest feedback and implement improvements based on their suggestions to maintain a high level of satisfaction.

7. Oversee the ambiance and environment of the spa, ensuring it remains relaxing, serene, and clean at all times.

8. Oversee the daily scheduling, treatment bookings, and coordination to ensure a smooth operation.

9. Maintain the highest standards of hygiene and cleanliness throughout the SPA, ensuring that all health and safety protocols are followed.

10. Manage the spa's equipment and facilities, ensuring that all items are functioning properly and are well-maintained.

11. Ensure that treatments are provided to the highest standards, managing any issues regarding the quality or delivery of services.

12. Develop and manage the annual spa budget, ensuring that financial goals are met or exceeded.

13. Control operational costs by managing labor costs, inventory, and other operational expenses.

14. Analyze financial reports and operational KPIs to ensure profitability and identify areas for improvement.

15. Create pricing strategies for spa services and retail products, ensuring competitive pricing while meeting financial objectives.

16. Collaborate with the resort's marketing team to promote the spa through special offers, packages, and seasonal promotions.

17. Develop new marketing initiatives and programs to attract new guests, increase bookings, and enhance guest retention.

18. Monitor the effectiveness of marketing campaigns and promotions to ensure they align with revenue targets.

19. Identify and implement new spa services, treatments, and experiences that enhance the overall wellness offering of the resort.

20. Engage with guests to promote spa services, upselling packages and treatments where appropriate.

21. Analyze competitor offerings and market trends to maintain a competitive edge in the wellness industry.

22. Manage inventory levels, ensuring that necessary products and supplies are ordered and stocked in a timely manner.

23. Oversee the purchase of spa products, equipment, and materials, ensuring cost-effective purchasing while maintaining quality.

24. Keep detailed records of product usage and ensure that waste is minimized.

25. Ensure all spa activities and services comply with health and safety regulations and resort policies.

26. Regularly inspect the spa premises to ensure that safety standards, cleanliness, and hygiene protocols are maintained.

27. Implement and monitor procedures for guest and staff safety, including fire safety, emergency protocols, and sanitation procedures.

28. Track key performance indicators (KPIs) for the spa, including revenue, guest satisfaction, service quality, and staff performance.

29. Prepare and present regular performance reports to senior management, highlighting achievements, challenges, and areas for improvement.

30. Set measurable goals for the team and ensure their accomplishment through regular follow-ups and assessments.

31. Collaborate with other departments within the resort (e.g., housekeeping, front desk, and food & beverage) to ensure a seamless guest experience.

32. Maintain strong communication with the senior management team, providing updates on spa performance, guest feedback, and operational challenges.

33. Regularly review and update the spa menu to ensure it remains aligned with guest preferences and industry trends.

34. Innovate and introduce new treatments, products, and packages to enhance the spa experience.

35. Ensure all services are marketed effectively to guests, making them aware of the full range of treatments available.

36. Implement sustainable practices within the SPA, such as using eco-friendly products and reducing waste.

37. Promote sustainability as part of the brand's wellness experience and integrate environmentally conscious practices in all aspects of the SPA's operations.

Experience and qualifications required for the job



Should be a Graduate or possess a relevant diploma


Should have a minimum experience of 10 - 12 years in luxury hotel brands.

Previous experience in a wellness is plus.


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Minimum Qualification:

Should be a Graduate or possess a relevant diploma
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Minimum Job Experience:

Should have a minimum experience of 10 - 12 years in luxury hotel brands
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Reporting to:

Group Director
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Travel:

N/A