Job Description

Designation : Spa Receptionist

The White Door Luxury Spa & Salon - Bandra, Kemps Corner, Worli

1. Front Desk Operations

Welcome all guests professionally and ensure a luxury-first impression. Handle check-ins and check-outs efficiently. Maintain cleanliness and presentation of the reception area. Ensure smooth guest flow and manage waiting areas gracefully.

2. Appointment Booking & Scheduling (Calls, WhatsApp & Software)

Handle all incoming calls and WhatsApp enquiriespromptly. Book, reschedule, and cancel appointments accurately through the spa software. Respond to WhatsApp messages within

2-5 minutes

during working hours. Share service details, therapist availability, pricing, and offers when asked. Prevent double-bookings by checking therapist schedules carefully. Update last-minute changes immediately to keep the system 100% accurate. Send booking confirmations & reminders to reduce no-shows. Maintain

98-100% accuracy

in the appointment calendar.

3. Customer Service Excellence

Provide detailed information on services and treatments. Handle queries, feedback, and concerns professionally. Build strong client relationships across all three branches.

4. Sales & Upselling

Recommend add-on services, packages, memberships, and retail products. Achieve monthly sales and upselling targets.

5. Billing & Cash Handling

Manage billing accurately through the POS system. Handle cash, card, UPI, and gift card transactions responsibly. Complete end-of-day cash and report reconciliation.

6. Team & Therapist Coordination

Communicate all booking details and changes to therapists. Coordinate room readiness and treatment timings.

7. Record Keeping & Reporting

Maintain accurate client records and treatment histories. Prepare daily appointment, cancellation, and sales reports.

8. Hygiene & SOP Compliance

Ensure high hygiene standards at the reception and client areas. Follow The White Door Luxury brand SOPs consistently.
Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person