Job Description

Job Title:

Spa Manager

Company:

ODE Spa & Wellness

Location:Hyderabad,Banjara Hills

Reporting To:

Regional Manager / Head - Operations

Job Purpose

The Spa Manager is responsible for overseeing the overall operations of ODE Spa & Wellness, ensuring exceptional guest experiences, effective team management, revenue growth, and strict adherence to brand standards, hygiene, and compliance.

Key ResponsibilitiesOperations & Guest Experience

Manage day-to-day spa operations to ensure smooth functioning and premium service delivery Maintain ODE Spa & Wellness service standards, SOPs, and brand guidelines Handle guest feedback, complaints, and service recovery professionally Ensure hygiene, safety, and ambiance standards as per wellness regulations
Team Management & Training

Recruit, train, schedule, and supervise therapists, receptionists, and support staff Conduct regular performance reviews and coaching sessions Ensure staff grooming, discipline, attendance, and productivity Foster a positive, professional, and guest-centric work culture
Revenue & Business Development

Achieve monthly and annual revenue targets Drive upselling of therapies, memberships, packages, and retail products Plan and execute promotions, offers, and wellness programs Monitor competition and suggest innovative services and pricing strategies
Financial & Inventory Control

Manage daily cash, billing, and MIS reporting Control expenses, minimize wastage, and optimize manpower costs Monitor inventory levels of oils, linens, consumables, and retail items Coordinate with vendors and ensure timely procurement
Compliance & Reporting

Ensure compliance with labor laws, safety standards, and local regulations Maintain accurate records, registers, and operational reports Submit daily, weekly, and monthly reports to management
Key Skills & Competencies

Strong leadership and people-management skills Excellent guest-handling and communication abilities Knowledge of spa therapies, wellness products, and industry trends Sales orientation with strong business acumen Problem-solving and decision-making skills Proficiency in POS systems, MS Excel, and MIS reporting
Qualifications & Experience

Graduate / Post-Graduate in Hospitality, Hotel Management, or Business Management Minimum

3-5 years of experience

in spa or wellness operations Prior experience as a Spa Manager or Assistant Spa Manager preferred
Key Performance Indicators (KPIs)

Revenue achievement and profitability Guest satisfaction scores and repeat business Staff productivity and retention Compliance and audit scores
Job Type: Full-time

Pay: ₹25,000.00 - ₹37,000.00 per month

Work Location: In person