Ode Spa Wellness is seeking an experienced and customer-focused
Spa Manager
to lead our premium spa operations at Hyderabad International Airport. The Spa Manager will be responsible for managing day-to-day spa operations, delivering exceptional guest experiences, driving revenue, and ensuring compliance with airport, brand, and hygiene standards in a fast-paced airport environment.
Key Responsibilities
Operations & Service Excellence
Oversee daily spa operations ensuring smooth, efficient, and uninterrupted service.
Maintain Ode Spa Wellness brand standards for service quality, ambiance, hygiene, and guest experience.
Handle guest queries, feedback, and complaints professionally with timely resolution.
Ensure strict adherence to airport security, safety, and operational protocols.
Team Management & Training
Recruit, train, schedule, and supervise therapists, front desk staff, and housekeeping personnel.
Conduct regular performance reviews, coaching, and skill development sessions.
Ensure staff grooming, discipline, attendance, and productivity standards are met.
Foster a positive, motivated, and service-oriented team culture.
Revenue & Business Development
Drive sales through effective upselling, cross-selling, and service package promotions.
Monitor daily, weekly, and monthly revenue targets and take corrective actions when required.
Analyze guest trends and peak travel hours to optimize staffing and service offerings.
Coordinate with central marketing and operations teams for promotions and campaigns.
Financial & Inventory Control
Manage daily cash handling, billing accuracy, POS reconciliation, and reporting.
Control expenses and ensure optimal utilization of resources.
Monitor inventory of products, linens, consumables, and equipment; place timely requisitions.
Prevent pilferage and ensure asset protection.
Compliance, Hygiene & Safety
Ensure compliance with health, hygiene, and sanitation standards as per local regulations and Ode Spa SOPs.
Maintain documentation related to audits, licenses, and airport authority requirements.
Ensure therapists follow proper treatment protocols and safety guidelines.
Coordination & Reporting
Liaise with airport authorities, security teams, and facility management as required.
Submit regular MIS reports on sales, manpower, guest feedback, and operations to Head Office.
Support inspections, audits, and management reviews.
Desired Candidate Profile
Education:
Graduate / Diploma in Spa Management, Hospitality Management, or related field.
Experience:
5-8 years of experience in spa or wellness operations, with at least 2 years in a managerial role. Airport, hotel, or luxury spa experience preferred.
Skills & Competencies:
Strong leadership and people management skills
Excellent communication and guest-handling abilities
Sales-driven mindset with business acumen
Ability to work in shifts, including nights, weekends, and holidays
Knowledge of spa therapies, products, and wellness standards
Proficiency in POS systems and basic MS Office
Key Performance Indicators (KPIs)
Guest satisfaction scores and repeat business
Revenue achievement vs targets
Therapist productivity and utilization
Compliance and audit scores
Staff retention and engagement
What Ode Spa Wellness Offers
Opportunity to work with a premium wellness brand in a high-visibility airport location
Competitive salary and performance-based incentives
Professional growth and training opportunities
Dynamic and fast-paced work environment
.
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
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