Job Description

Job Title: Spa Manager

Location: Hyderabad,Telangana

Reports To: Area Manager / Cluster Head

Department: Operations

About ODE Spa Wellness

ODE Spa Wellness is a leading wellness brand committed to delivering world-class spa experiences through holistic therapies, premium treatments, and unparalleled hospitality. We strive to create a tranquil environment where wellness meets luxury.

Job Summary:

As a Spa Manager, you will be responsible for overseeing the day-to-day operations of the spa, ensuring high standards of customer service, maintaining hygiene and safety protocols, managing staff, and driving revenue through strategic sales and service excellence. You will play a crucial role in achieving monthly and quarterly sales targets through upselling, client retention, and marketing initiatives.

Key Responsibilities:Operational Management

Manage daily spa operations, including therapist scheduling, inventory control, cleanliness, and guest satisfaction.

Ensure the spa ambiance, hygiene, and customer service are always maintained to premium standards.

Handle client complaints or service issues professionally and promptly.

Sales & Revenue Generation

Drive and achieve assigned monthly sales targets (services, memberships, and retail).

Upsell spa packages, loyalty programs, and retail products to walk-in clients and members.

Collaborate with the marketing team to execute local promotions and campaigns.

Track, analyze, and report on sales performance and suggest corrective actions where needed.

Staff Management

Lead, train, and motivate the team of therapists, front desk executives, and housekeeping staff.

Conduct regular performance reviews, provide feedback, and manage incentives aligned with sales KPIs.

Ensure all employees follow service protocols and grooming standards.

Client Experience & Retention

Maintain high customer satisfaction scores by ensuring consistent service delivery.

Build and nurture client relationships for repeat business and referrals.

Address and resolve customer concerns with empathy and professionalism.

Inventory & Reporting

Maintain optimum stock levels for spa consumables and retail products.

Prepare and present weekly/monthly reports on revenue, sales achievements, and operational concerns.

Key Performance Indicators (KPIs):

Achievement of monthly sales targets (services + retail).

Client satisfaction & retention rate.

Inventory and cost control efficiency.

Staff performance and adherence to SOPs.

Requirements:

Bachelor's degree or diploma in Hospitality/Wellness Management preferred.

Minimum 3-5 years of experience in spa or wellness management.

Strong leadership, team management, and customer service skills.

Proven track record of achieving sales targets and driving business.

Knowledge of spa treatments, wellness trends, and retail product lines.

Proficiency in POS/CRM software; experience with spa management systems preferred.

Compensation & Benefits:

Competitive salary with performance-based incentives.

Staff discounts on treatments and products.

Opportunities for professional growth and training.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?35,000.00 per month

Work Location: In person