Job Description

Job Title:

Spa Manager

Location:

Bangalore odespa outlets

Department:

Operations

Reporting To:

Regional Manager / Head - Operations

Job Summary

The Spa Manager is responsible for the overall management of the Odespa Wellness outlet, ensuring exceptional guest experience, smooth daily operations, revenue growth, team performance, and strict adherence to Odespa brand standards. The role requires strong leadership, operational excellence, and a passion for wellness and customer service.

Key ResponsibilitiesOperations & Guest Experience

Oversee day-to-day spa operations to ensure smooth and efficient functioning Ensure high standards of service delivery and guest satisfaction at all times Handle guest feedback, complaints, and service recovery professionally Maintain spa ambience, hygiene, safety, and compliance with company SOPs

Revenue & Business Performance

Drive outlet revenue through bookings, upselling, memberships, and retail sales Monitor daily, weekly, and monthly sales targets and performance Implement local marketing initiatives and promotions in coordination with HO Control costs, manage inventories, and reduce operational wastage

Team Management

Recruit, train, schedule, and manage therapists, front desk, and housekeeping staff Conduct regular performance reviews, coaching, and skill development sessions Ensure staff grooming, discipline, attendance, and productivity Foster a positive, motivated, and service-oriented team culture

Financial & Administrative Control

Manage daily cash handling, billing, POS operations, and end-of-day reports Ensure accurate reporting of sales, expenses, incentives, and payroll inputs Monitor stock levels of oils, linens, consumables, and retail products Coordinate with vendors and HO for supplies and maintenance

Compliance & Brand Standards

Ensure compliance with company policies, labour laws, and local regulations Maintain documentation, audits, and statutory requirements Uphold Odespa Wellness brand values, service protocols, and quality standards

Qualifications & Experience

Graduate / Diploma in Hotel Management, Hospitality, Spa Management, or related field 3-6 years of experience in spa, wellness, hospitality, or luxury service industry Minimum 1-2 years in a supervisory or managerial role preferred

Skills & Competencies

Strong leadership and people management skills Excellent communication and customer-handling abilities Sales-driven mindset with operational discipline Knowledge of spa therapies, wellness concepts, and service standards Proficiency in MS Office / POS systems Ability to multitask and work in a fast-paced environment

Working Conditions

Rotational shifts, including weekends and holidays Standing and moving across spa areas as required
Job Type: Full-time

Pay: ?30,000.00 - ?37,000.00 per month

Work Location: In person