Job Description

Job Title:

Spa Manager

Location:

ODE Spa Wellness Outlet

Reports To:

Area Manager / Group Operations Head

Job Purpose:

To oversee the daily operations of the spa, ensuring exceptional service delivery, team performance, and revenue growth through achievement of monthly and quarterly sales targets. The Spa Manager plays a pivotal role in driving customer satisfaction, maintaining operational standards, and leading the team towards consistent performance.

Key Responsibilities:1. Spa Operations & Guest Experience

Ensure smooth day-to-day operations of the spa outlet. Supervise therapy sessions, hygiene standards, ambiance, and customer service quality. Monitor and maintain spa facility cleanliness and equipment. Handle guest feedback and resolve complaints promptly and professionally.

2. Team Leadership & Management

Lead, motivate, and manage therapists, front desk, and housekeeping staff. Conduct regular team meetings, briefings, and one-on-one coaching sessions. Monitor staff schedules, leave, attendance, and productivity. Oversee training and development programs to enhance service quality and product knowledge.

3. Sales & Revenue Generation

Achieve monthly and quarterly spa sales targets (services, memberships, and retail products). Drive upselling and cross-selling of treatments and wellness products. Analyze sales reports and implement strategies to improve performance. Collaborate with the marketing team for promotions, events, and local outreach.

4. Customer Relationship Management

Build strong relationships with clients to increase retention and referrals. Maintain a CRM database to track client visits, preferences, and feedback. Implement loyalty programs and client engagement strategies.

5. Inventory & Financial Management

Maintain adequate stock levels for spa products, consumables, and retail items. Conduct monthly inventory checks and report discrepancies. Manage petty cash and spa-related expenses within allocated budgets.

Key Performance Indicators (KPIs):

Achievement of monthly service revenue & retail sales targets. Client satisfaction (CSAT scores & Google reviews). Staff productivity & retention. Operational compliance and hygiene audit scores.

Qualifications & Requirements:

Bachelor's degree or diploma in Spa Management, Hospitality, or related field. Minimum 3-5 years of experience in spa operations, with at least 1 year in a managerial role. Strong knowledge of spa services, wellness trends, and retail product lines. Excellent communication, leadership, and problem-solving skills. Sales-oriented mindset with experience in target achievement.

Work Schedule:

6 days a week (rotational shifts), including weekends
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?37,000.00 per month

Work Location: In person