Job Description

Role & Responsibilities: Spa Manager, Female Only!

Guest Engagement: Warmly welcome guests, provide consultations, and ensure they have a relaxing experience. Appointment Management: Handle phone calls and schedule appointments efficiently. Service Knowledge: Be well-versed with all therapies and educate guests about spa services. Sales & Promotions: Sell gift vouchers and memberships to enhance customer retention. Billing & Accounts: Maintain accurate cash billing records and ensure secure handling of transactions. Guest Feedback: Seek reviews to improve services and guest satisfaction. Cost Control: Follow standard procedures to manage expenses effectively. Hygiene & Cleanliness: Ensure high levels of sanitation with housekeeping coordination. Service Excellence: Collaborate with therapists to deliver a top-notch, personalized spa experience. Standard Operating Procedures (SOPs): Ensure compliance with all spa protocols. Guest Grievances: Address concerns promptly and escalate issues when necessary. Reception & Inventory Management: Maintain an organized reception area and oversee inventory to prevent wastage or pilferage.
Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Food provided Paid sick time
Work Location: In person