Job Description

Spa Executive -

Company:

Ode Spa Wellness

Department:

Front Desk / Guest Services / Sales

Reports To:

Spa Manager / Outlet Head

Job Type:

Full-time, Permanent

Role Summary

The

Spa Executive

at Ode Spa Wellness serves as the first point of contact for guests and plays a key role in delivering exceptional service experiences. This role focuses on

guest engagement, appointment management, service promotion, sales support, and smooth operational flow

at the spa reception area. Simply Hired

Key Responsibilities

Guest Relations & Front Desk Operations

Welcome and greet guests warmly to create a relaxing, professional first impression. Simply Hired Manage spa bookings, walk-ins, appointment scheduling, cancellations, and follow-ups efficiently. Simply Hired Provide detailed information about spa treatments, services, packages, and memberships. Simply Hired Coordinate with therapists and other service staff to ensure timely and smooth service delivery. Simply Hired Maintain the reception area's cleanliness, ambiance, and professional appearance. Simply Hired

Sales & Revenue Support

Actively promote spa treatments, wellness packages, gift cards, and retail products to guests. Simply Hired Achieve or contribute to daily/monthly sales targets through upselling and cross-selling. Simply Hired Maintain records of sales, upselling efforts, customer preferences, and service inquiries. Simply Hired

Customer Service & Feedback

Address and resolve guest queries, requests, and concerns with professionalism and courtesy. Simply Hired Encourage client feedback and assist with ensuring high guest satisfaction levels. Simply Hired Build strong guest relationships to encourage repeat visits and loyalty. Simply Hired

Administrative Duties

Prepare and submit daily/weekly sales and service reports for the Spa Manager. Simply Hired Maintain accurate client databases and assist with follow-up communication. Simply Hired Assist in managing inventory for front desk items and retail products. Simply Hired

Key Performance Indicators

Guest satisfaction and feedback ratings. Simply Hired Achievement of monthly sales targets for treatments, memberships, and retail products. Simply Hired Client retention and repeat booking rates. Simply Hired Upselling and cross-selling conversion rates. Simply Hired

Skills & Competencies

Excellent communication & interpersonal skills. Simply Hired Customer-focused attitude with a positive and welcoming demeanor. Simply Hired Ability to multitask and work effectively under pressure. Simply Hired Basic sales skills with ability to upsell services. Simply Hired Proficiency in MS Office and spa POS/booking systems. Simply Hired

Qualifications

Education:

Bachelor's degree in Hospitality, Wellness, or related field preferred. Simply Hired

Experience:

1-2 years in front desk, guest relations, or sales (spa, hotel, wellness, or hospitality). Simply Hired Prior experience with sales targets is an advantage. Simply Hired Good command of English and local languages.
Job Type: Full-time

Pay: ₹17,000.00 - ₹23,000.00 per month

Work Location: In person