Job Description

Spa Manager Duties and Responsibilities:

• Always demonstrate sincere customer focus and true appreciation for the guest experience.

• Develop and maintain adequate professional product program.

• Develop and maintain retail product program.

• Ensure all dealings with guests at the spa and health club area to meet or exceed the hotels operating standards.

• Ensure all areas of the Spa are kept clean and well maintained at all times.

• Ensure compliance with all legislation governing the operation of a Spa facility.

• Ensure the guest experience is relaxing and in accordance with the hotel's standards.

• Ensure the health and safety of guests and employees are paramount at all times.

• Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.

• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.

• Ensure that the Spa team adhere to all hotel's and company operational and service standards.

• Ensure that spa department follows business conduct and ethics.

• Ensure that spa department follows hotels policies and procedures including health, hygiene, emergency and Fire prevention.

• Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times.

• Ensure all spa, health club and wellness equipment is maintained in good working order at all times.

• Ensure that all stock and cash items are kept safely under lock and key.

• Able to provide guidance, encouraging teamwork and facilitating related professional work processes.

• Able to achieve high performance and operational standards.

• Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.

• Able to handle any guest complaints or special requirements.

• Able to promote and sell spa programs to groups, conference guests walk-in etc.

• Able to upsell the spa and wellness programs.

• Able to implement and monitor up-selling strategies to maximise spa and health club operational revenue.

• Able to analyze and interpret the needs of clients and offer appropriate options, solutions and resolutions.

• Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.

• Responsible for checking and overseeing all guest settlements like cash, CC, room settlements etc.

• Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.

• Responsible to develop strong product quality and treatment measures.

• Responsible to monitor and analyse the products and services of competitive Spas, to maintain a competitive advantage.

• Responsible for the department training plan and conduct hands-on training for the new recruitment.

• Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.

• Responsible for spa employee's weekly duty schedules and staff duty charts.

• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment.

• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all health club equipment.

• Regularly monitor all equipment for the proper functioning in the Spa and health club area to ensure maximum guest satisfaction.

• Prepare annual budget and business Plan to ensure Spa operation is adequately represented.

• Recruit and train Spa employees in accordance with hotels or resort sop and guidelines.

• Monitor and review Spa employee's performance regularly and provide required guidence.

• Manage spa inventory effectively, and follow hotels purchasing standards to ensure audit compliance.

• Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation.

• Gather information and remain fully informed of local and international trends in Spa operations.

Job Type: Full-timeSalary: ?25,000.00 - ?30,000.00 per monthSchedule:

• Day shift
• Flexible shift

Ability to commute/relocate:

• Salcete, South Goa - 403724, Goa: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• total work: 3 years (Preferred)

Speak with the employer
+91 7757987211