Job Description

Description:
Job title: SFDC L2 support Analyst
Location: Pune (100% onsite)
Shift Details:- Comfortable working in rotational shifts.
Relevant Experience :- 1 to 3 years
:-
SFDC experience of 1to 3 years and should be comfortable to support Force.com Applications
SFDC ADM 201 certification is required
Strong debugging/ log analysis experience is a must
CPQ, CLM hands on experience will be preferred
Strong verbal and written communication skills is must for interaction with global users
Knowledge of APEX coding will be added advantage
Respond to and resolve all customer inquiries (via phone, e-mail and web)
Maintain high level of customer satisfaction
Maintain clear and concise ticket documentation with all required data and fields
Escalate service requests and issues appropriately with stakeholders and own the issue till resolution
Exercise independent thought within defined procedures and practices
Manage priorities and act on factors that create priorities
Generate Knowledge Articles or assist in the same.
Basic office skills (Word, Outlook, Excel)
Comfortable working in rotational shifts.
We are a human resources investment platform formed by world-renowned investors with the objective to deliver end-to-end HR solutions and build a winning workforce that thrives in change. We provide work to 126,824 people who serve 1200+ clients across 3500+ locations through our branch network. Our customers span across industry sectors, including Telecom, Retail, BFSI, IT, ITES, E-Commerce, Manufacturing, Engineering and Logistics.

Skills Required