Job Description

:
Sourcing Specialist (On-Demand Services-Kolkata)
Summary
We are seeking experienced Sourcing Specialistto manage our On-Demand Services (Chefs, Maids, and Drivers). This role is ideal for candidates with a background in operations, service management, or manpower handling. As a Category Executive, you will be responsible for sourcing and onboarding service partners, ensuring service quality, and delivering exceptional customer experiences.
Responsibilities

• Source and onboard high-quality Service Partners (SPs)

• Conduct training sessions to maintain and improve service quality

• Coordinate with customers to confirm service delivery and satisfaction

• Manage customer escalations with prompt resolution

• Conduct field visits to monitor and improve SP performance

Requirements
Requirements:

• Experience: 6 months - 1 year in operations, service management, or manpower handling

• Communication and People Management Skills: Strong ability to interact with customers and service partners

• Willingness to Travel: Ability to conduct field visits to monitor and improve SP performance

• Customer Service Skills: Ability to handle customer interactions with professionalism and resolve issues promptly

Best Suited Profiles

• Operations Executives / Operations Associates

• Customer Service Executives (with field exposure)

• Field Supervisors / Field Coordinators

• Vendor/Partner Onboarding Executives

• Manpower/Blue-Collar Recruiters

Target Organizations (Preferred Background)
Candidates with prior experience in:

• UrbanClap (Urban Company), Vijay Home Services, Housejoy, QuikrEasy, Bro4u

• Justdial Services, Sulekha Home Services, Helper4U, Joboy, Handy Services India

• Facility Management Companies (JLL, CBRE, SIS, BVG, Quess, TeamLease, etc.)

• Local housekeeping, chef, maid, or driver service providers

Package and Benefits

• Salary Range: ₹2.5 LPA - ?3 LPA (Max)

• Opportunity to grow in a fast-scaling service platform

• Incentives and career progression for high performers

Skills Required