Job Description

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Supplier Relationship Management Front Office Relationship Management Business Ops & Associate Manager Role

Firm Overview

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.4 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.

Global Supplier Services (GSS)

JPMorgan Chase seeks to do business with suppliers who provide the best price, quality and capability to meet our business needs. With nearly 1000 team members in over 15 countries, our Global Supplier Services (GSS) organization works proactively with line of business colleagues to identify capable suppliers, lead the competitive sourcing process and negotiate and contract with the chosen suppliers. Leveraging firm-wide buying power and controlling risk are consistent overarching goals. GSS then ensures that the contracted goods and services can be obtained by our employees in an efficient, cost-effective manner globally.

Supplier Relationship Management (SRM)

The Supplier Relationship Management function within GSS partners with all lines of business to ensure that JPMC is realizing maximum value from relationships with third parties. This involves design and launch of a firm wide program to strategically manage and govern these important relationships as well as partnership with the Corporate and Investment Bank, Commercial Bank, Asset Management and Consumer Bank to help coordinate around these relationships to protect and potentially broaden and leverage them.

Position Summary

Reporting to the Front Office Relationship Management Program (FO RM) Director in SRM, the primary function of the Program Analyst role is to support program and strategy execution as well as day to day operations of the Front Office Relationship Management program in partnership with Sourcing and all SRM team members. This consists of helping to develop, implement, and drive program strategy and planning, the development and management of a project plan that delivers on the program objectives, creation of collateral and reporting that enables the team to measure and socialize program objectives and accomplishments, analysis and delivery of program work streams, and the planning and execution of communication and engagement activities to promote the program.

Key Responsibilities

• Work with stakeholders at all levels of the organization to define and implement strategies and related collateral and reporting that encompasses all aspects of the program
• Support the Program Director in engaging with all other relevant teams within GSS and LOBs to ensure the appropriate delivery occurs
• Act as a 'right hand' to the Program Director ensuring follow through on all commitments and the appropriate level of engagement with all LOBs and heads of businesses
• Develop and lead execution of a communications and engagement plan for the program
• Develop and own management of a plan that ensures transparency and team delivery of all program commitments
• Support the team in creation of top notch collateral to leverage to socialize the program strategy and accomplishments
• Help to develop the appropriate governance and communications framework to ensure the right level of stakeholder engagement
• Perform all responsibilities in line with policies and procedures agreed with legal and compliance

Skills and Experience

• 5+ years of relevant industry experience, ideally coupled with stakeholder management, commercial management, third party relationship engagement (client or supplier) experience
• Proven track record driving a change agenda
• Very strong project management skills
• Very strong Microsoft Excel and PowerPoint skills
• Data visualization experience is a plus
• Extremely strong strategy, communications skills enabling the team to tell its story (verbally and written)
• Must be confident -- possessing a strength of personality and intellect to gain the respect of demanding business heads, stakeholders, team members
• Excellent client relationship, engagement and influencing skills with

• Internal stakeholders at all levels
• Senior management
• Front Office
• External partners
• Must have a collaborative and participative management style. Professionalism, sensitivity, discretion and sound decision-making skills allied with the ability to interact at all levels including senior executive level are essential
• Able to operate in a complex, global and federated environment
• Strong, creative problem solving skills - experience dealing with complex challenges
• Ability to navigate politically sensitive situations achieving win-win outcomes
• Organized and structured working approach
• Strong attention to detail
• Ability to prioritize and multitask well under pressure

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.