Dell Technologies customers rely on our products and services to drive progress. We at Dell Technologies take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges, and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. Join us as aSolutions Architecture Engineer 2 on our Service Delivery team in Bangalore India to do the best work of your career and make a profound social impact.
Role Overview: The Global Remote Delivery Team operates in the Application Services, Client Engineering, Automation and Cyber Security space. Working at the cutting edge, we provide solutions and support services for our customers globally. The Global Remote Delivery Team is looking for a leader who will cultivate strong customer relationships ensuring a \'customer for life\' relationship. Holds responsibility for achieving the Dell Technologies Bar of Excellence as the highest level of Customer Satisfaction for every customer. Acts as the trusted advisor to the customers executive team. Work collaboratively across customer key stakeholder organizations such as line of business leaders and IT decision makers. Working independently or as a team lead consulting with others as an SME. May Lead multi-functional teams at program management level and coordinates activities across multiple projects. Participates as an SME in developing internal training content and delivery. Key Responsibilities:

• Recognize and troubleshoot moderate technical problems within acceptable service levels, work on multiple customer incidents and requests simultaneously.
• Monitor and react appropriately to output from tools and monitoring systems, escalate complex incidents after exhausting troubleshooting capabilities.
• Assist in ensuring the future stability of infrastructure and customer data, create content for technical solutions which contributes to internal knowledge bases and departmental documentation .
• Communicate effectively with cross-functional and inter-department teams, support vendor escalations working with program stakeholders.
• Consider potential security impacts to the customer and Dell when delivering services, deliver great customer experiences at every opportunity.

Take the first step towards your dream career. Every Dell Technologies team member brings something unique to the table. Here\xe2\x80\x99s what we are looking for with this role: Essential Requirements

• 3+ years of related experience using Service Now to manage incidents, problems, and requests
• M365 Administration experience for large complex organizations including:
  • Identity and Access Management
  • Exchange Online
  • Teams for Business
  • SharePoint Online
  • OneDrive for Business
  • Office 365 Applications
  • M365 Security Center
• Strong organization and planning skills to contribute to the successful delivery of program objectives
• Experience utilizing ServiceNow or another ITIL platform for incident and request management
• Assist in documenting processes and Knowledge base materials, willingness to participate in a customer support on-call rotation

Desirable Requirements

• Microsoft M365 Foundations certification(s)

Who we are We believe that each of us has the power to make an impact. That\xe2\x80\x99s why we put our team members at the center of everything we do. If you\xe2\x80\x99re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we\xe2\x80\x99re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 27April, 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Job ID:R241298
Dell\xe2\x80\x99s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.