Job Description

About OpenObserve

---------------------


OpenObserve is a modern, open-source observability platform designed to help engineering teams efficiently monitor

logs, metrics, and traces at scale

. We are building an engineering-driven product that prioritizes performance, scalability, and developer experience.

Role Overview

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We are seeking a highly skilled

Solutions Architect

to act as a trusted technical advisor to both prospects and customers. This role requires deep expertise in

AWS, Kubernetes, and observability

, along with the ability to design, explain, and implement scalable observability architectures in cloud-native environments.


You will work closely with Sales, Product, and Engineering teams to drive successful customer outcomes and influence the product roadmap.

Key Responsibilities

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Pre-Sales & Solution Design

Lead technical discovery sessions to understand customer architectures and observability needs Design and propose end-to-end observability solutions using

OpenObserve

Own architecture discussions covering scalability, security, performance, and cost optimization Conduct technical demos, deep dives, and proof-of-concepts (POCs)

Post-Sales & Customer Enablement

Guide customers through onboarding, deployment, and production rollouts Serve as the technical escalation point for complex customer issues Advise customers on observability best practices across logs, metrics, and traces Help customers optimize Kubernetes and cloud observability at scale

Cross-Functional Collaboration

Partner with Sales, Product, and Engineering teams to influence solution design and roadmap priorities Provide structured feedback from the field to improve product usability and performance Create reference architectures, technical documentation, and enablement content

Required Skills & Qualifications

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5+ years of experience in a

Solutions Architect, Sales Engineer, SRE, DevOps, or Platform Engineering

role Expert-level proficiency in

AWS

, including EC2, EKS, S3, IAM, VPC, and CloudWatch Strong hands-on experience with

Kubernetes

, including EKS, cluster architecture, networking, and troubleshooting Deep expertise in

observability

: logs, metrics, traces, and

OpenTelemetry

Experience with observability platforms such as

OpenObserve, Prometheus, Grafana, Datadog, New Relic, or ELK

Strong understanding of distributed systems and cloud-native architectures Ability to clearly communicate complex technical concepts to both engineers and business stakeholders

Nice to Have

----------------

Experience contributing to or supporting

open-source projects

Hands-on knowledge of

Docker, Helm, and CI/CD pipelines

Background in

SRE

or operating large-scale production environments Experience working with

enterprise customers

and handling security reviews

Behavioral & Cultural Competencies

---------------------------------------

Strong ownership mindset with a

customer-first approach

Comfortable operating in ambiguity and fast-paced startup environments Excellent collaboration and documentation skills Curious, adaptable, and proactive problem solver

What We Offer

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Competitive compensation

Employee Stock Options (ESOPs)

Opportunity to work on a modern

open-source observability platform

Remote-friendly culture High impact, ownership, and visibility * Collaborative, engineering-driven team