Job Description

About FedEx
We're on our way to becoming the world's most flexible, efficient, and intelligent supply chain. As the global landscape continues to change, we pivot and reinvent how we workxe2x80x94so we can connect the world with people and products in the ways that matter. We'll always look for ways to work better, smarter, and faster. And our team members keep making a difference every day.
Join FedEx in India
- A diverse group of tech enthusiasts who are passionate about progress and innovation, working together to build solutions for our customers across the globe.
- A passionate group of people committed to delivering outstanding experiences A culture that inclusive, and rewarding place to work, where growth and learning are prioritized, employee successes are celebrated, and team membersare delivering hope, change, and new

About FedEx:
Located in Hyderabad, India, FedEx ACC India serves as a strategic technology division for FedEx that will focus on developing innovative solutions for our customers and team members across the globe. These solutions will enhance productivity, minimize expenses, and update our technology infrastructure to continue providing the outstanding experiences our customers expect.
Job Summary:
We are seeking a highly experienced Salesforce Architect with over 12 years of expertise in designing and implementing scalable Salesforce solutions. The ideal candidate will possess a deep understanding of Salesforce platform capabilities, architecture best practices, and enterprise application integration. You will play a pivotal role in defining architectural roadmaps, ensuring optimal performance, and leading technical teams to deliver business-critical solutions.
Key Responsibilities:
Architecture and Design:

• Define and design scalable Salesforce architecture, ensuring alignment with business goals and IT strategy.
• Lead the technical design process and ensure compliance with architectural standards, security policies, and governance frameworks.
• Evaluate and select appropriate Salesforce tools, technologies, and APIs to build robust solutions.
• Develop and maintain architectural blueprints and technical documentation.

Solution Implementation and Integration:

• Lead end-to-end Salesforce implementation projects, including configuration, custom development, and integration with enterprise applications.
• Define and implement data models, security models, and sharing rules across Salesforce platforms.
• Design and oversee the integration of Salesforce with other enterprise systems such as ERP, marketing automation, and custom applications using APIs, middleware, and integration tools.

Technical Leadership and Governance:

• Provide technical leadership to development teams, ensuring adherence to Salesforce best practices and coding standards.
• Collaborate with stakeholders, business analysts, and product owners to translate business requirements into scalable technical solutions.
• Conduct code reviews, troubleshooting performance issues, and provide guidance on optimizing Salesforce implementations.

Security and Compliance:

• Ensure Salesforce solutions comply with security standards, data privacy regulations, and industry best practices.
• Implement role-based security, object-level permissions, and data encryption to protect sensitive information.

Continuous Improvement and Innovation:

• Stay up to date with Salesforce product releases, new features, and industry trends.
• Drive the adoption of new tools and technologies to enhance Salesforce platform efficiency and performance.

Required Skills and Experience:
Technical Skills:

• Strong expertise in Salesforce Service Cloud, Experience Cloud, Sales Cloud, and Marketing Cloud.
• Proficiency in Apex, Agent force, Visualforce, AURA, Lightning Web Components (LWC), SOQL, and SOSL.
• Experience with Salesforce API integrations (REST/SOAP), middleware, and ETL tools.
• Hands-on experience in CI/CD pipelines, version control (Git), and deployment tools (Copado).
• Knowledge of data migration strategies and tools such as Data Loader, MuleSoft, and Informatica.

Architectural Expertise:

• Strong understanding of Salesforce architecture patterns, multi-org strategy, and governance models.
• Expertise in designing multi-cloud solutions and integrating Salesforce with enterprise systems.
• Experience with Salesforce DevOps, release management, and sandbox management.

Certifications:

• Salesforce Certified Technical Architect (CTA) (Preferred or willingness to pursue)
• Salesforce Certified Application Architect
• Salesforce Certified System Architect
• Other relevant certifications (e.g., Platform Developer II, Integration Architecture Designer)

Soft Skills:

• Strong leadership and mentorship skills to guide development teams.
• Excellent communication and collaboration skills to engage with business and technical stakeholders.
• Ability to manage multiple projects and prioritize tasks effectively.
• Analytical mindset with problem-solving capabilities.

Education:

• Bachelors or masters degree in computer science, Information Technology, or a related field.
• 12+ years equivalent work experience in information technology or engineering environment.
• A related advanced degree may offset the related experience requirement.

Preferred Qualifications:

• Experience working in Agile environments with a strong understanding of Agile delivery frameworks (Scrum/SAFe).
• Hands-on experience with Salesforce Einstein Analytics, CPQ, and Field Service Lightning is a plus.

Work Environment:

• Opportunity to work on cutting-edge Salesforce implementations and enterprise-level solutions.
• Work from office by policy guidelines and work with teams across EU, APAC and US time zones.