Job Description

Job Category: Technical Program Delivery
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Join our dynamic Project Execution team as a Solutions Analyst where you will play a pivotal role in analyzing business needs, identifying solutions, and ensuring successful implementation. You will work closely with cross-functional teams to deliver solutions that align with our strategic goals and drive business success.
As a Solutions Analyst III in the Consumer & Community Banking (CCB) Operations Technology (OPT) Project Delivery Office (PDO), you will play a key role in advancing the OPT Technology program roadmap. You will contribute to the development and implementation of cutting-edge solutions that meet our business objectives and enhance operational efficiency. You will work closely with cross-functional teams to deliver solutions that align with our strategic goals and promote business success.
Job Responsibilities

• Engage with stakeholders to gather and document business requirements, ensuring a comprehensive understanding of project objectives and deliverables.
• Evaluate business processes and systems to pinpoint areas for improvement, crafting innovative solutions that align with business needs.
• Collaborate with development and technical teams to facilitate the successful implementation of solutions, offering guidance and support throughout the project lifecycle.
• Maintain open and effective communication with stakeholders, providing regular updates on project progress and addressing any issues or concerns promptly.
• Partner with team members to establish strategic goals, foster a collaborative work environment, and uphold the values and culture of JPMorgan Chase & Co.
• Identify and propose process improvements to boost efficiency and effectiveness, contributing to the organization's overall success.
• Collect and analyze data to support decision-making and identify opportunities for improvement, working with cross-functional teams to align with sustainability goals, enhance processes, and provide essential technical support.

Required qualifications, capabilities, and skills

• Formal training or certification on Software Engineering Concepts and 3+ years applied experience
• Experience in business analysis, solution design, or a related field.
• Strong analytical and problem-solving abilities, with critical and creative thinking skills.
• Excellent communication and interpersonal skills for effective collaboration with diverse teams and stakeholders.
• Proficiency in project management methodologies and tools, including Waterfall and Agile.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Experience working with high-performing teams in complex program execution.
• Strong relationship-building skills with diverse stakeholders.
• Commitment to continuous process improvement and enhancing self-service capabilities.
• Excellent organizational skills for managing multiple priorities.

Preferred qualifications, capabilities, and skills

• Infrastructure background is a plus.
• Familiarity with data analysis and reporting tools is advantageous.

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.