Job Description

Solution Engineer (Support)
Pune, Maharashtra, India
Shift hours: 2 PM - 11 PM
We are looking for smart engineers who are enthused when they see a problem and can't stop themselves until it is solved; who have a strong desire to provide solutions to customer issues in a fast paced environment; and who are energised with the prospect of directly interacting with our customers, most of whom are from Fortune 500 companies. If you have exposure to relational databases, have basic proficiency in SQL and any programming language, we will provide the rest of the training for you, on this exciting journey. Do apply! In this role, you'll lead all technical aspects of implementations, which includes collecting requirements, building workflows, user interfaces, security profiles, reports, training/demonstrating, handling issues, and much more.
Key Responsibilities:

• You can code in some capacity (in any language), and have built one or more basic to moderately advanced programs. While the Onit platform is primarily a "low-code" solution, a general understanding of programming fundamentals will be important to your success
• You enjoy working in a fast paced and dynamic environment, with minimal oversight and direction
• You take responsibility for projects end-to-end, from idea to completion
• Provide assistance to colleagues where needed
• Work well in both individual and team settings
• Participate effectively as an individual and team contributor within a multifaceted technology environment
• Support delivery and implementation services as necessary

Required Skills:

• 2 - 4 years of related application support or software implementation experience.
• Relational Database experience - designing database schemas, working with multiple tables
• Basic knowledge of HTML, CSS and JavaScript
• General understanding of programming fundamentals
• Demonstrated ability to quickly understand business requirements and expectations
• Excellent verbal and written communication skills
• Detail-oriented with strong organizational skills

Preferred Skills:

• Prior experience working on integrations is a plus
• Prior experience working on Business Process automation / management tools is a plus
• Liquid templating language experience a plus
• Excellent Microsoft Office Suite and general documentation proficiency
• Ability to multi-task and prioritize across several projects simultaneously

Qualifications:
Bachelor's degree in computer science, MIS or similar discipline preferred
About Onit
We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We're a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we're looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we'd love to meet you.
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