Job Description

Role & Responsibilities

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

Solutioning & Implementation

Understand client billing models and configure Zenskar contracts, pricing, metering, and invoicing accurately. Lead pilots and implementation for new customers, ensuring complete onboarding within 3-8 weeks. Translate complex business requirements into structured Zenskar workflows and setup.

Pre-sales & Technical Discovery

Support sales with live demos, sandbox setups, and RFP responses. Participate in technical discovery calls to map Zenskar capabilities to client needs. Create and maintain demo environments showcasing relevant use cases.

Internal Coordination & Escalation

Act as the voice of the customer internally -- share structured feedback with product and engineering. Create clear, well-scoped handoff documents when working with technical teams. Escalate time-sensitive issues appropriately and follow through on resolution.

Documentation & Enablement

Create client-specific documentation (e.g., onboarding guides, configuration references). Contribute to internal wikis, training material, and product documentation. Write simple, to-the-point communication -- clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

4-6 years of relevant experience Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri) Ability to understand and shape the product at a granular level Ability to empathize with the customers, and understand their pain points Understanding of SaaS architecture and APIs conceptually -- ability to debug API workflows and usage issues Previous experience in salesforce CRM Entrepreneurial drive, and willingness to wear multiple hats as per company's requirements Strong analytical skills and a structured problem-solving approach (Strongly preferred) Computer science background and basic coding experience Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups. Self-driven individual with high ownership and strong work ethic Not taking yourself too seriously.

Perks, Benefits and Work Culture

Variable

: Based on performance ESOPs (for full time roles) Remote (USA)

Benefits (for full-time roles):

Health insurance Generous vacation policy Learning and development budget Team events and company offsites Maternity and Paternity benefits Company Laptop Friday game nights
Job Type: Full-time

Pay: ₹1,800,000.00 - ₹2,400,000.00 per year

Benefits:

Health insurance Work from home
Application Question(s):

Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market? Please provide CTC Breakup (Fixed + Variable)?
Experience:

pre-sales solution engineering in a B2B SaaS environment: 4 years (Preferred)
Work Location: Remote