Job Description

The Role Responsibilities Strategy Assesses potential implications of Service Management for multiple functions or departments. Trains others to identify and implement required infrastructure to support specific processes. Participates in the design and implementation of a supporting organizational structure. Redesigns or enhances workflows to meet regulatory requirements. Leads a variety of types of Service management design initiatives. Demonstrates mastery of plausible solutions to each use-case. People and Talent Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Employ, engage and retain high quality people, with succession planning for critical roles. Lead through example and build the appropriate culture and values. Responsibility to review team structure / capacity plans. Risk Management Take personal responsibility for understanding the risk and compliance requirements of my role. Understand and comply with applicable laws and regulations, the Groups policies, procedures and the Group Code of Conduct. Effectively identify, escalate, mitigate and resolve risk and compliance matters. Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with. Governance Responsible for assessing the effectiveness of the Group\'s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas. Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Regulatory and Business Conduct Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead the Process Optimization for specific GPO to achieve the outcomes set out. Display exemplary conduct and live by the Group\'s Values and Code of Conduct. Key Stakeholders GPOs, GPMs, GPO teams, Business Heads, Business Teams Our Ideal Candidate Experience in UI Pages / Macros, Menus, Widgets, knowledge of OOB widgets and custom widgets, Catalogue Items, Record Producers, Workspace, Workflows, Flow designers, Flow Actions, Integration Hub, Spokes, REST / SOAP API Solutioning. Experience in UI Scripts, UI Policies, UI Policy Actions, Variables, Variable Sets, Business Rules, Script Includes, Glide System, Glide AJAX. Should be aware of the various solutions that exist for each use-case and be able to recommend the best solution for the process. Experience in Service Catalogue, Knowledge Management, Scoped Applications. Experience in Reporting and Performance Analytics. Awareness and understanding of the wider business, economic and market environment in which the Group operates. Experience in Application Development on ServiceNow, Experience in App Designer, Application Scope Access Controls. Suitable experience in documentation of solutions provided. Experience with UML / Data Flow / Sequence diagrams. Experience in Service Portal with JavaScript, Angular, Bootstrap, HTML, Server-Side Scripting and Style Sheets. Should be able to understand the requirements of business and provide the right solution in ServiceNow. Should be able to manage a group of developers and train business resources on App engine Studio. 5 years of experience in ServiceNow Platform across multiple applications (ITSM and Custom App). Experience in Integrations with various applications with advanced high security limitations. Should possess a basic understanding of functions of each Global Process Organization. Knowledge of ServiceNow OOTB APIs, ServiceNow best practices. More than 10 years of IT experience in multiple roles of SDLC. Should understand the features in App Engine Studio. Custom App RAIC building and App Documentation. Good to Have Cert Certified Master Architect Certifications CSA, Certified Application Developer, CIS-ITSM Role Specific Technical Competencies Finance Processes - Understanding Effective Communications Business Partnering Service Solutions Manage Projects Manage Change Workflows About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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