Job Description

Job Opportunity Responsible for analyzing, designing, developing, and maintaining end-to-end technical solutions based on the customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the Core team to translate the customer need and technology opportunities into detailed technical offerings, solutions, and proposals. Operational Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases Write JIRA and engage design support when needed Available to handle customer technical queries all the time and ensure timely response Support deployment of solution Make constant efforts to be updated on relevant technical skills all the time Participate in Project activities and involve as needed Take handover from Project and ensure all the ch Check points completed Skill Experience Strong knowledge about 5G/4G RAN latest features. Strong technical acumen for dealing with complex customer issues. Analyze customer technology, define business requirements, and participate in risk analysis Strong configuration knowledge of various RAN Solution in MSRBS/DSS/CA Should able do tracing and complex logs analysis for RAN 4G/5G Nodes Act as a consultant for the customer to answer different technical queries related to technology and Product Good knowledge of 3GPP specifications Must have call flows, protocols, and Interface related knowledge in 5G RAN network Ability to technically analyze and approve solution implementation for the customer An exceptional troubleshooting skill is required to solve the customer issues Need to analysis Key Network Indicators and features related requirements Network Design and Planning (NDP) experience with Ericsson will be preferred Well versed with the customer support and sales process Lead Optimization discussions/issues/Investigations and work closely with product experts to address customer escalations/requirements External customer management & internal team handling from solution prospective Support the SWUS program in feature massification and necessary alignments Lead 5G optimization investigations and transfer of knowledge to other team members and mentoring on how to handle optimization/NPO tasks Provide network solutions on the latest technologies in Radio Access Network (RAN) space, considering E2E impacts Engage business partners in understanding potential technologies capabilities Manage customer expectations, implementation of customer solutions within agreed time, scope and cost. Drive prioritized improvement initiatives in key strategic and operational areas Solid grasp and experience in RF design and tuning in 4G/5G RAN product and network In-depth knowledge of 4G/5G RF solution Experience for 4G/5G design, cluster tuning, cell performance solve etc Experience on design tool - Planet, Atoll Knowledge and handling of optimization tools Participate in deliver services around the SWUS programs like - Feature Massification , KPI analysis and agreement with stakeholders Why Join Ericsson At Ericsson, you\'ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\'s possible. To build never seen before solutions to some of the world\'s toughest problems. You\'ll be challenged, but you won\'t be alone. You\'ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What Happens once you apply Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. \'We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified in 2022. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.\'

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