Job Description

Overview:

At least 7+ years of experience in ITSM, ITBM, ITOM Business Process Consulting, implementation in ServiceNow, Architecture/Design / end to end platform roll out
Hands on experience in Service Mapping and CSDM / CMDB
Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
At least 5 years of experience in ServiceNow- CMDB, ServiceMap, ITAM
Should have built CDM or CSDM models for different customer base
Have done multiple API based, Plugin based, Orchestration based integrations between ServiceNow and other COTS products.
Have hands-on experience on ServiceNow Orchestration and implemented Cloud lifecycle management and provisioning in public and private clouds, hybrid clouds
At least 6 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment




Lead ServiceNow upgrades planning and execution




Lead ServiceNow implementations in a domain separated environment and multi-vendor environment




Manages development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules / products




Participates in the configuration of new applications or suites during planning, development, and rollout phases




Contributes to the strategic development of new platform customizations, as needed, based on customer needs




Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement




Certification ITIL Foundation, ServiceNow Admin Certified, ServiceNow Implementation specialist in ITSM or ITOM or ITBM is must