Job Description

15 - 25 Years
1 Opening
Trivandrum

Role description

Role Proficiency:



Lead technical strategies and architectures for enterprise-wide large projects or systems



Outcomes:



Manage multiple engagements of a functional area strategic accounts and geography; providing thought leadership using industry best practices to address customer business needs

Define architecture for large engagements and act as design authority

Identify new business opportunities and services which can generate new business

Generate new ideas which can be converted into revenue generating platforms and tools


Measures of Outcomes:



Business Development (# of proposals contributed to # won # new leads generated)

# of Trainings Webinars Blogs written / taken

# white papers/document assets published / working prototype

# of reusable frameworks/tools/artifacts created

# of technical complex solutions delivered

Customer feedback on overall technical quality (zero technology related escalations)

# of assessments/POC/solution presentations converted into downstream projects for UST

Influenced revenue


Outputs Expected:



New Service Design:



Identify potential opportunities for new service offerings based on customer voice
partner input

as well as industry connects and trends


Support the development of business case for investments with approval from senior management

Work with partners to co-develop a joint GTM (as applicable)

Develop IP/tools and framework to address the opportunity technically

Conduct beta testing / POC as applicable

Develop collaterals
guides for GTM




Project Control and Review:



Perform architecture design review

Identify opportunities for optimization of cost / time / asset utilization in complex projects and advise relevant teams accordingly where possible

Provide advice to teams facing complex technical issues in the course of project delivery

Conduct planned and unplanned technical audits for complex projects as applicable

Review outputs to ensure NFRs are met

Validate and ensure the recommendations are high impact and reflect deep client insight



Knowledge Management & Capability Development:



Provide input to teams for training
etc.


Identify the training needs and conduct internal sessions to meet same

Partner with UST Gamma to create curriculum
assessments

training programs and courseware based on new service offerings

solutions

etc.4. Update collateral on the knowledge management repository




Requirement gathering and Analysis:



Understand the requirements from a larger system / transformation program context

Validate the technology solution to ensure it integrates with existing client technologies by working with customers and other stakeholders



People Management:



Support technical evaluation of external and internal candidates to meet project requirements

Perform career guidance and performance management for junior architects

Set direction and mentor a team of architects

Create a culture that is conducive for the team to take initiatives

Increase team satisfaction and retention



Alliance Management:



Identify alliance partners based on the understanding of service offerings and client requirements

Develop internal capabilities and complementary toolsets to support the GTM strategy

Maintain relationships with partners



Technology Consulting:



Analyse technology landscape
process

tools and arrive at the solution options best fit for the client


Analyse Cost Vs. Benefits of solution options

Define the technology/ architecture roadmap for the client

Articulate the cost vs. benefits of options to key stakeholders in customer



Innovation and Thought Leadership:



Participate in external forums (seminars
paper presentation etc.) to showcase UST capabilities and insights


Interact and engage with customers/ partners around new innovative ideas
concept and assets

as well as industry trends and implications


Participate in Beta testing of products / joint lab setup with customer to explore application of new technologies / products

Create documents
reports

white papers (international/national) on research findings




Sales Support and Project Estimation:



Review collaterals for proposals

Conduct workshops at the client site to assist the sales team in sales support

Review various designs and propose appropriate technology solutions based on the understanding of the RFP

Review and present estimates based on high level designs to management for supporting in go-no-go decisions

Anchor proposal development with cross-linkages across multiple competency units to arrive at a coherent solution
unique value propositions and clear differentiators


Participate in client presentation and client visits



Solution Definition and Design:



Ensure alignment of the high-level architecture with the existing client need and business logic; review design prepared by architects

Involve external partners / horizontals as appropriate

Provide guidance to architects

Understand the various work streams and the technologies necessary to deliver on large programs

Resolve any issues based on industry expertise / partners leverage

Provide best in class technology and solution options to customers with detailed examples and case studies. Guide customer on process and technology improvements to achieve agility and quick results.



Stakeholder Management:



Build credibility with the client as a technical go-to person

Work to expand professional network in the client organization


Skill Examples:



Solution Structuring: Ability to use specialized knowledge of service offerings and products to carve out complex solutions / POCs for a customer based on their needs recommend technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings and cost benefit. Come up with the optimal solutions leveraging the best available solutions and service offerings from various service lines

Tech Trends: Ability to use working knowledge of tech trends related Cloud and Infrastructure technologies and provide input on potential areas of opportunity for UST. Provide input to the junior architects on creation of technology roadmap for the client researching new products trends and best practices

Planning and Risk Management: Ability to use specialized knowledge to plan and manage large and complex projects as defined within UST. Implement best practices with measurable business value adds identifying risks and mitigation strategies on an ongoing basis. Implement the same for large/complex projects integrate multiple towers identifying dependencies across different streams for large and complex projects

IP Management: Ability to use working knowledge to build appropriately into the overall product plan/schedules under guidance; identifying existing assets and new concepts as IP

Use knowledge of Technology Trends to identify technologies and products relevant to UST/client in the short term (1- 2 years) within own area and multiple areas. Forecast trends on new solutions/products/ technologies required in UST; creating and reviewing technology roadmap for the UST/client


Knowledge Examples:


Solution Structuring: Specialized knowledge of service offerings and products
+ Tech Trends: Working knowledge of tech trends related to one technology and awareness of tech trends in at least two technologies

+ Architecture Concepts and Principles: Working knowledge of standard architectural principles models and perspective (e.g. TOGAF Zachman etc.) as well as integration architecture including input and output components existing integration methodologies and topologies source and external system non functional requirements deployment architecture and architecture governance etc

+ IP Mgmt: Working knowledge of various IP management regulations and standards; their benefits constraints and applications

Additional Comments:

Role Summary: The IT Infrastructure Sr Delivery Manager is responsible for driving end-to-end global service delivery across Infrastructure domains such as Datacenter, Cloud, Network, Workplace, and IT Operations. The role requires a balance of operational leadership, financial acumen, stakeholder management, and business growth focus. This position involves ensuring delivery excellence, client satisfaction, cost optimization, and proactive business development to expand existing relationships and drive new opportunities. ________________________________________ Key Responsibilities: Delivery Leadership: o Lead global Infrastructure delivery operations across multiple accounts and service lines. o Oversee service delivery for Cloud (AWS, Azure, GCP), Datacenter, Network, Security, and Workplace services. o Ensure SLA adherence, compliance, and continuous service improvement. o Manage transitions, steady-state operations, and transformation initiatives effectively. Financial & Cost Management: o Own P&L for delivery operations and drive profitability across all engagements. o Develop budgets, forecasts, and cost models aligned with business goals. o Optimize resource utilization and operational costs without compromising quality. Stakeholder & People Management: o Build and maintain strong relationships with global clients, internal stakeholders, and delivery teams. o Partner with business, pre-sales, and account leadership to align delivery objectives with client expectations. o Lead, mentor, and develop a high-performing global delivery team. Business Development: o Collaborate with sales and account teams to identify new business opportunities within existing clients. o Contribute to proposal development, RFP responses, and solution presentations. o Drive revenue growth through proactive engagement, upselling, and cross-selling infrastructure services. o Represent the organization in client meetings, steering committees, and business reviews. ________________________________________ Required Skills & Experience: o 20+ years of experience in IT Infrastructure delivery and operations within an IT Services organization. o Proven experience managing large-scale, multi-location delivery teams (500+ FTEs preferred). o Strong understanding of Datacenter, Cloud, Network, Security, and End-User Computing domains. o Demonstrated expertise in financial and cost management, including P&L ownership. o Excellent stakeholder management, communication, and leadership skills. o Experience driving business growth and supporting pre-sales or client expansion activities. o Familiarity with ITIL frameworks, automation, and service transformation initiatives. ________________________________________ Education & Certifications: o Bachelor's or master's degree in computer science, Information Technology, or related field. o ITIL Expert, PMP, or Cloud certifications (AWS / Azure / GCP) preferred. ________________________________________ Key Attributes: o Strategic thinker with a strong business and delivery orientation. o Strong financial acumen and operational discipline. o Excellent leadership and interpersonal skills. o Customer-focused with a proven ability to manage senior-level relationships. o Results-driven, with a passion for growth and innovation.

Skills

Operational Strategy,Delivery Management,Business Development

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.