Job Description

15 - 25 Years
1 Opening
Trivandrum


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Role description

Job Title: Microsoft Dynamics 365 CRM Solution Architect


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Role Overview

The Microsoft Dynamics 365 CRM Solution Architect is responsible for defining and governing end-to-end solution architecture for Dynamics 365 Customer Engagement (CE) and Power Platform implementations. This role ensures the delivery of scalable, secure, and high-performing solutions aligned with business objectives, Microsoft best practices, and enterprise architecture standards.



The Solution Architect provides technical leadership across the delivery lifecycle, working closely with business stakeholders, functional consultants, developers, and infrastructure teams to ensure successful implementation and long-term platform sustainability.


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Key Responsibilities

Solution Design & Architecture


Define end-to-end solution architecture for Microsoft Dynamics 365 CE modules, including Sales, Customer Service, Marketing, and Field Service. Design scalable and extensible solutions leveraging the Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse). Lead platform architecture decisions, including data modeling, security design, performance optimization, and scalability planning. Perform detailed fit-gap analysis and translate business requirements into robust technical and architectural designs. Ensure adherence to Microsoft Success by Design, Application Lifecycle Management (ALM), and architectural best practices.
Integration & Data Architecture


Architect enterprise-grade integrations using Azure Integration Services such as Logic Apps, Service Bus, Azure Functions, and API Management. Define and govern data migration strategies, including staging, validation, reconciliation, and cutover planning. Ensure data consistency, security compliance, and optimal performance across integrated systems.
Technical Leadership & Governance


Provide technical leadership and direction to functional consultants, developers, and Power Platform teams. Review, validate, and approve solution designs, customizations, and integration approaches. Establish and enforce governance standards for environments, solution management, ALM, and CI/CD pipelines. Identify and proactively manage technical risks, ensuring solution quality and platform stability.
Stakeholder Engagement & Delivery Support


Act as the primary technical authority for business and IT stakeholders. Lead technical workshops, architecture walkthroughs, and design reviews. Support project delivery through design guidance, issue resolution, and deployment oversight.
Pre-Sales & Advisory


Support pre-sales engagements, including solution architecture definition, effort estimations, and proposal development. Contribute to the development of reusable assets, reference architectures, accelerators, and best-practice frameworks.
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Required Skills & Experience

Experience


12+ years of experience in Microsoft Dynamics CRM / Dynamics 365 implementations. Proven experience serving as a Solution Architect on large-scale, multi-module enterprise programs.
Technical Expertise


Strong expertise in Microsoft Dynamics 365 CE modules:

+ Sales
+ Customer Service
+ Marketing
+ Field Service
Extensive experience with Microsoft Power Platform: Power Apps, Power Automate, Power BI, and Dataverse. Strong understanding of platform architecture, system integration, data modeling, security, and scalability. Deep knowledge of Azure integration services, APIs, and middleware. Hands-on experience with DevOps practices, CI/CD pipelines, environment strategy, and release management. ###

Skills

microsoft dynamics crm,solution architecture,dynamic 365 ce,power platforms,azure integration services,implementation,devops,



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About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.