Job Description

Imagine what you can do here at Apple!



Apple is a place where extraordinary people gather to do their best work. We believe hard work, creativity, and innovation fuel the ultimate customer experience. Each customer engagement is an opportunity to delight, engage, and inspire - and by focusing on the smallest details, we can make a big impact on our customers.




The Platform Services team at Apple is seeking a Solution Architect who demonstrates exceptional expertise and unwavering commitment to delivering outstanding results. The ideal candidate is an energetic professional with a deep understanding of enterprise systems, contact centre platforms, excellent technical skills, outstanding communication abilities, a passion for innovation, and the capacity to challenge conventional thinking.



If you are highly motivated and passionate about solving complex problems, fostering innovation, and developing critical multi-functional products in a fast-paced, collaborative environment, this role is for you!



Come, join us to do the best work of your life with an experienced group of people. Bring your passion and dedication to the job, and there's no telling what you could accomplish!

Description

The Platform Services team is responsible for developing and overseeing global, business-critical applications within the Customer Engagement domain. Our enterprise solutions and services are utilised across a diverse range of consumers, encompassing Apple Services, Contact Centres, Mobile Carriers, Self-Service Customers, Repair Centres, Apple Depots, Enterprise, Apple stores, and Genius Bars. These applications are meticulously crafted to provide an exceptional sales and service experience to our valued customers.



In this role, you will utilise innovative techniques and collaborate effectively with multi-functional teams and business stakeholders throughout the development lifecycle. As a successful member of the team, you will be the domain champion, leading the design and architectural development of complex solutions that enhance the overall customer experience across various sales and service channels.



We're looking for someone with the insight and the passion to bring complex features to life. You will be expected to dive in and take ownership of technology or problem space. You will be the expert and go-to person for your areas of ownership.

","responsibilities":"Lead brainstorming sessions to gather/understand requirements




Perform high-level systems impact analysis for new initiatives



Implement prototype and/or verify concepts



Deliver Scalable, High-Quality, End-to-End Solutions in collaboration with stakeholders, engineering, and multi-functional teams



Create High-level and Low-level design artifacts



Conduct architecture reviews and executive briefings for high-impact projects




Ensure proper requirement traceability and delivery during development and Integration Testing



Provide solution hand-off and training for the new features to Operations and Production Support teams



Work with other architects to standardise architectures and establish an architecture governance framework across the organisation.



Develop product roadmaps and identify new use cases.



Navigate and execute in an environment of ambiguity and lead teams to the successful delivery of solutions



Handle multiple global efforts simultaneously

Preferred Qualifications

Excellent communication skills and attention to detail for documenting and reviewing designs




Excellent problem-solving and analytical skills



Excellent leadership and influencing skills



Effective presentation, oral, and written business communication skills with various audiences and levels



Knowledge of machine learning fundamentals

Minimum Qualifications

Exceptional software engineering background with an outstanding body of work demonstrating experience in software development, solution architecture, and product management



5+ years of Industry experience




Hands-on experience in architecting and developing event-based, distributed, highly available systems



Deep knowledge of developing and managing enterprise-level technology at a global scale



Experienced with Micro-services, CI/CD, and Container orchestration



Hands-on with one or more cloud platforms and managed services



Hands-on Expertise in Java, Springboot, Kubernetes, Docker, Kafka, Object Oriented Programming



Hands-on expertise in Contact Center technologies (ACD, IVR, CTI, Diallers, WorkForce Management) will be preferred



Expertise in cloud contact centre platforms, omnichannel communication and CRM integrations is desired



BE/BTech degree or equivalent technical experience



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