Job Description

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.



Want to be part of the AI revolution and transform how the world's largest global brands do business? Join us!

About the Role

We are looking for a

Solution Architect

to join Netomi's

Agentic Delivery

team and lead the technical success of complex enterprise deployments involving AI-driven automation and virtual agents.
This is a highly customer-facing role responsible for solution architecture, integrations, security, and infrastructure discussions, with a strong focus on ensuring successful

customer onboarding and production readiness

.

Responsibilities

Lead deep

solution and architecture discussions

with enterprise customers. Translate business and operational requirements into

scalable, secure technical architectures

. Own technical success during the

early delivery lifecycle (0-90 days)

. Act as the

primary technical escalation point

for complex delivery and integration issues. Design and review

API-first integrations

, including: REST / GraphQL APIs Webhooks and event-driven architectures. Lead

web and mobile application integrations

, including: SDK-based integrations Authentication and authorization flows (OAuth, SSO, token-based) Client-server interaction patterns Lead integrations with

customer support and contact center platforms

, such as: Zendesk, Salesforce Service Cloud, ServiceNow, LivePerson, Genesys Ticketing, case management, and CRM systems Define data flows for: Ticket creation and updates Conversation context synchronization Agent assist and human handoff scenarios Ensure reliable, secure, and performant integrations aligned with customer workflows. Contribute to

RFP / RFQ responses

, providing: Architecture and deployment models Integration approaches and constraints Security, scalability, and performance considerations Participate in technical discovery calls and solution walkthroughs with prospects. Lead discussions on: Deployment architecture and environment isolation Security posture, compliance requirements, and data handling Network connectivity, peering, and access models Load testing, scale readiness, and performance validation Partner with engineering teams to align customer requirements with platform capabilities. Work closely with Product, Engineering, QA, and Customer Success to: Resolve delivery risks and escalations Improve delivery playbooks and reference architectures Enable repeatable and scalable customer deployments Mentor delivery engineers on architecture and integration best practices.

Requirements

8+ years of experience in

Solution Architecture, Technical Consulting, or Enterprise Delivery

roles. Strong experience designing and delivering

API-driven enterprise solutions

. Deep understanding of: REST APIs, webhooks, authentication and authorization Web and mobile application integration patterns Experience integrating with

customer support desk / CRM systems

(Zendesk, Salesforce, ServiceNow, etc.). Proven ability to lead

customer-facing technical discussions

and architecture reviews. Experience acting as an

escalation point

for complex technical issues. Hands-on experience supporting

RFP / pre-sales technical responses

. Excellent communication and stakeholder management skills.

Nice-to-Have

Experience with AI-powered automation or virtual agent platforms. SaaS enterprise delivery experience. Familiarity with cloud platforms (AWS / GCP / Azure) from an architecture and deployment perspective. Experience working with large enterprise customers in North America.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.