Job Description

Description

Job Location:

Varanasi, Uttar Pradesh

About the role:

Sun King is looking for an Installer and Service Technician who will be managing installation requests of grid-tied solar inverters, performing maintenance, resolving technical issues, and upholding the highest standards of quality and customer service. They will maintain electrical and mechanical services through planned preventive maintenance. This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries.

What you will be expected to do:

1. Installation & Service:

Attend installation and service requests, identify faults, and resolve issues with minimal downtime. Develop and execute planned maintenance schedules for inverters and associated accessories.

2. Quality Assurance:

Diagnose faults, perform repairs, and carry out maintenance of all technical issues safely and efficiently. Ensure all work meets high-quality standards and complies with established quality and safety regulations.

3. Training:

Conduct training sessions for partners and customers on product troubleshooting, repairs, installation, and replacement processes. Develop in-depth knowledge of Sun King products and services to deliver effective technical guidance.

4. Customer Service:

Provide comprehensive service to customers, ensuring timely resolution of product replacements and warranty claims. Work with relevant teams to address specific customer inquiries when required.

5. Dispute Management:

Handle customer calls and emails while maintaining accurate records of interactions and actions taken. Report outcomes, highlight key issues, and work promptly on resolving customer disputes.

6. Operational Efficiency:

Ensure service-level timelines and customer satisfaction (NPS) scores are met.

7. Documentation & Reporting:

Prepare and update on periodic reports on after-sales and service activities with management.

You might be a strong candidate if you have/are:

An ITI diploma in electrical or other relevant disciplines, an advanced degree is preferred but not required. 5+ years of experience in after-sales services in solar inverter systems or electronic consumer goods. Possess humility and passionate about customer service and resolving issues. Preferences for speaking any local language and knowledge of local geography.

What Sun King offers:

Professional growth in a dynamic, rapidly expanding, high-social-impact industry An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

About Sun King

Sun King is the world's leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.

Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people's lives -- from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.

Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.



Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.



Sun King makes solar products affordable to low-income households and businesses via 'pay-as-you-go' (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.



Sun King collects payments digitally through mobile money systems and its 35,000 field agents -- over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.



Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we're using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.



Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more -- all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King's workforce.