Job Description

Job Category: Customer Services
Degree Level: Bachelor's Degree
:
As a SUS Engineer in the Software Upgrade Services team, you will play a critical role in ensuring seamless software testing and verification of our cutting-edge telecommunications products. Working closely with cross-functional teams, you'll engage in functionality and node testing, guide software release verification, and manage both pilot and mass deployment activities. You will thrive in a dynamic work environment that encourages innovation and continuous improvement, where your contributions directly impact service quality and customer satisfaction.
Responsibilities:

• Conduct software testing and verification for seamless software upgrades and functionality assessment.
• Execute Method of Procedure for pre and post upgrade checks and ensure compliance with upgrade protocols.
• Conduct troubleshooting of software issues post-upgrade to ensure system reliability and performance.
• Coordinate software release verification and acceptance processes for both pilot and mass deployments.
• Prepare and submit timely status and event reports, maintaining established Key Performance Indicators (KPIs).
• Provide technical expertise to team members to enhance deployment efficiency and address challenges.

Qualifications:
You have:

• B.E / B.Tech in Telecommunication, Computer, Software, or Electrical Engineering.
• 5+ years of relevant experience in Customer Support.
• Experience with Radio LTE/5G & Cloud RAN Products (NADCM/Airframe).
• Proficiency in software upgrades and feature activation.
• Basic troubleshooting skills and experience with log collection & processing tools.

It would be nice if you also had:

• Experience in maintaining KPIs and collaborating with cross-functional teams.
• Familiarity with Method of Procedure Testing and deployment processes.

About Us:
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About the Team:
In , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.