Job Description

Job Category: Customer Services
Degree Level: Bachelor's Degree
:
As a Senior Engineer in the Software Upgrade Services team, you will perform software Testing and verification duties, engage in functionality and node testing, submit status event reports on time, and maintain the Key Performance Indicators established by the Software Upgrade Services Project Team.
Responsibilities:

• Executed Method of Procedure, upgraded tools, and performed pre-post check.
• Involve remote Software Release/Change delivery/on top of Upgrade activity.
• Involve in troubleshooting of issues raised after the upgrade.
• Method of Procedure Testing.
• Co-ordination with various teams, i.e., Network Performance optimisation team, Customer.
• Software Release Verification/acceptance.
• Pilot & Mass deployment.
• Technical expert support to the team from a deployment perspective.

Qualifications:
You have:

• B.E / B.Tech Engineer graduate in Telecommunication / Computer / Software / Electrical Engineering or equivalent course with 5+ years of relevant experience in Customer support.
• Radio LTE/5G & Cloud RAN Products(NADCM/Airframe): Supports for software upgrades, feature activation -Plan preparation and execution. Basis troubleshooting skills expected.
• Usage of various log collection & processing tools.

It would be nice if you also had:

• Good knowledge delivery of status report /event report on time and maintaining agreed KPI .

About Us:
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About the Team:
In , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity. '