Job Description

Job Title:

Software Trainer - Work from Home (Kerala)

Job Location:

Remote (Kerala, India)

Company:

Almas IT Infrastructure LLC

Job Type:

Full-Time

Experience Level:

1-2 Years

Salary:

As per industry standards

About Us

Almas IT Infrastructure LLC, headquartered in Dubai, is a global software and IT services company serving 400+ clients across ERP, POS, Property Management, and Document Clearing sectors. Our flagship products include

Transmas

and

MASPRO

, built to simplify complex business processes.

To support our growing customer base, we are hiring a

Software Trainer

based in Kerala who can remotely train clients and resolve their queries effectively.

Key Responsibilities

Provide

online training

to customers on how to use company software Handle

incoming customer support calls and queries

Guide customers through software installation, features, and workflows Troubleshoot and resolve basic user issues related to software functionality Prepare and update

training materials

, user guides, and video tutorials Maintain daily logs of client interactions and resolutions Collaborate with the development and support teams to escalate technical issues if needed Conduct

refresher sessions

for existing users when required

Eligibility Criteria

Graduate in

Commerce, Computer Applications, or related fields

Basic knowledge of accounting

is mandatory Good command over

spoken and written English and Malayalam

Strong communication and interpersonal skills Comfortable using remote training tools like Zoom, Google Meet, or AnyDesk

Teaching/training experience

(preferred, but not mandatory) Ability to work independently from home with good internet connectivity

What We Offer

Work-from-home flexibility

(based in Kerala) Friendly work culture and full training provided Opportunity to grow in a fast-expanding software company Regular incentives and performance-based appraisals
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Schedule:

Day shift
Education:

Bachelor's (Preferred)
Experience:

Teaching: 1 year (Preferred)
Language:

English (Required) * Malayalam (Required)