Job Description

Responsible for providing outstanding technical support to a global customer base.
Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

What will your job look like?
Provide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications.
Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
Analyze production issues from the business and application/code perspective and outlines corrective actions.
Technical focal point with other teams to resolve cross product/solution issues.
Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.
Bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.
Contribute in meeting various SLAs and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization.
Onboard new employees and train them on processes and collaboration with team members. Take active role in team building, including technical mentoring and knowledge transfer.
Partner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.

All you need is...
Candidate should be expert in C1CV / kenan Operations/Rating/Charging etc.
Candidate should have experience in modules like Order Management, Inventory Management, Charging, Rating
Candidate will be responsible for handling operations including patch installations, CR executions etc.
Candidate should have knowledge of O & M Health Check-ups and troubleshooting.
Candidate will provide technical support during all phases of UAT as per product requirement.
Should possess good knowledge on SQL/PL-SQL and DB Tuning (added advantage)
Candidate should be expert in Unix, Shell Scripting, Python, Java
Candidate should have experience in the automation tools such as Jenkins etc.
Knowledge of C1CV is an added advantage
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom

Skills Required