Job Description

Handle

support tickets

, calls, and emails in a timely manner

Identify, troubleshoot, and resolve

software, application, and data-related issues

Escalate complex issues to the development or infrastructure team with proper documentation

Perform

basic database checks

(SQL queries) to validate data and identify issues

Assist users with

software usage, training, and guidance

Maintain

support documentation, FAQs, and user manuals

Support

software deployments, updates, and patches

Technical Skills

Basic understanding of

software applications and workflows

Knowledge of

SQL

(SELECT queries, joins, basic troubleshooting)

Familiarity with

web applications

, APIs, and client-server architecture

Basic knowledge of

Windows/Linux systems

Basic networking knowledge (IP, DNS, connectivity issues) - added advantage

Experience in

ERP, CRM, or internal business applications - preferred/added advantages

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Provident Fund
Education:

Bachelor's (Preferred)
Experience:

Software Support: 2 years (Preferred) Networking: 2 years (Preferred)
Location:

Thrissur, Kerala (Required)
Work Location: In person